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# Desktop Support Technician

- **Company:** Insight Global
- **Location:** Shenandoah, TX, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Information Systems, Issue Tracking Systems, Print Servers, Software Tools, Information Technology, Servicenow
- **Published:** July 21, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/texas/shenandoah/desktop-support-technician/job-553083/

## About the Role

Associates Degree or two (2) years of Information Technology field experience

 - Windows 10 and 11, VDI and network printing experience
 - Experience with standard software installs and hardware repairs

Nice to Have Skills & Experience

 - Experience working for a large corporation or health system
 - Experience with the Service Now ticketing system

## Description

Utilizes software tools to automate the installation of OS images and application software.

 - Coordinates walk-throughs with vendors to determine cabling and other IS related needs.
 - Knowledgeable of all facilities for on-call purposes.
 - Provides solutions to end user hardware, software and connectivity issues by using
troubleshooting and technical skills.

 - Reports deployment of spare equipment to Senior or Lead Desktop Solutions Specialist and
coordinates the repair of broken equipment when placed out of service.

 - Maintains accurate information/data regarding end user issues within the tracking system
and updates asset information/data when equipment is moved, added or changed.

 - Ensures that all information systems products and services meet minimum corporate
standards and end user requirements.

 - Ensures safe care to patients, staff and visitors; adheres to all hospital policies,
procedures, and standards within budgetary specifications including time management,
supply management, productivity and quality of service.

 - Promotes individual professional growth and development by meeting requirements for
mandatory/continuing education, skills competency, supports department-based goals which
contribute to the success of the organization; serves as preceptor, mentor, and resource to
less experienced staff.

 - Other duties as assigned.


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