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# EB Support Team Technician

- **Company:** NAC Insurance Adminstration Corporation
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Databases, Cobra
- **Published:** July 21, 2026
- **Apply:** https://platform.totalcsr.com/apply/0701HfoDOR4Qlp5Pwlov

## About the Role

The ideal candidate will have

 * Possession of a high school diploma or equivalent.
 * Minimum of 1-2 years of experience in clerical work and/or customer service.
 * Additional considerations are given to those who have experience working or volunteering in the nonprofit sector, and/or administrative assistance experience, and/or insurance.

**Licensing **

Ability to obtain or current possession of a valid California Life/Health and Life Only license, and be located in California

## Description

Responsible for assisting the customer service department in support of employee benefit plans.

**Principal Duties and Responsibilities **

 * Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints.
 * Process applications and other paperwork - including review for accuracy and follow-up on missing information.
 * Compile, sort, and e-file documents, business transactions, and other activities.
 * Plan, prioritize, and complete day-to-day workload utilizing agency procedures and systems
 * Understand COBRA rules and regulations and carrier participation requirements, and have a working knowledge of ancillary products.
 * Contact carriers, physicians, group administrators, and/or insured employees, as necessary, to resolve customer inquiries.
 * Maintain and update database systems.
 * Act as liaison between clients and vendors.
 * The individual holding this position must be able to handle multiple tasks and prioritize effectively.? The ability to complete tasks with accuracy, efficiency, and speed is important.


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