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# IT Service Desk Technician

- **Company:** APPLYLOGIC CONSULTING GROUP
- **Location:** Washington, DC, United States
- **Salary:** $40,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, CompTIA Security+, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Service Software, Office365, Servicenow
- **Published:** July 21, 2026
- **Apply:** https://hotjobs.applylogic.com/careers/53469/jobs/16800364-IT-Service-Desk-Technician-Tier-1/apply

## About the Role

Must be US citizen with the ability to obtain a Secret security clearance., * High school diploma required; associate degree or technical training preferred

 * 1+ year of IT support, help desk, or customer support experience
 * Strong customer service and communication skills
 * Ability to work in a structured, fast-paced support environment
 * Windows 11 and standard desktop support
 * Microsoft 365 applications including Outlook, Teams, and Office
 * Basic networking concepts and VPN connectivity
 * Account support in Active Directory or similar identity systems
 * ServiceNow or other enterprise ticketing platforms
 * Remote support tools and basic troubleshooting workflows

Preferred Qualifications:
CompTIA Security+

## Description

We're looking for a talented IT Service Desk Technician to join our team in Washington, DC. This position will support a complex government client and will provide first-level IT support in a ServiceNow-based environment. In this role, you will serve as an initial point of contact for users, assist with common technical issues, and help ensure a positive support experience across a secure enterprise environment., * Respond to user requests via phone, email, portal, and walk-up support

 * Create, update, and manage tickets in ServiceNow
 * Troubleshoot password resets, account access issues, Microsoft 365 issues, and VPN connectivity
 * Provide basic troubleshooting for workstations, printers, and standard software
 * Escalate complex issues to higher support tiers as needed
 * Communicate clearly with users on ticket status and next steps
 * Document support activities accurately in the ticketing system
 * Follow support procedures, SOPs, and knowledge articles


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