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# ServiceNow CMDB/Integration Analyst

- **Company:** American CyberSystems
- **Location:** Charlotte, NC, United States
- **Salary:** $83,200.0 - $95,680.0
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, JIRA, Configuration Management Databases, Data Transmissions, Data Sharing, Issue Tracking Systems, Microsoft SharePoint, Enterprise Data Management, Servicenow
- **Published:** July 21, 2026
- **Apply:** https://public-rest34.bullhornstaffing.com/rest-services/2WXP1S/query/JobBoardPost?where=id=1021241&fields=id,title,publishedCategory(id,name),address(city,state),employmentType,dateLastPublished,publicDescription,isOpen,isPublic,isDeleted

## About the Role

* Strong ServiceNow experience
 * Hands-on CMDB administration/support experience
 * Experience supporting and troubleshooting integrations
 * Root cause analysis and problem-solving skills
 * Stakeholder management experience
 * Ability to independently own and manage multiple integrations
 * Experience working in Agile/JIRA environments

## Description

As a ServiceNow CMDB/Integration Analyst, you will:
Day to Day Responsibilities:

Integration Monitoring & Support

 * Monitor daily integration health dashboards.
 * Review integration success and failure metrics.
 * Perform root cause analysis on integration failures.
 * Work directly with business partners to resolve data transfer issues.
 * Track incidents and resolutions through SharePoint and established processes.
 * Escalate issues when required.

Integration Ownership

 * Manage and support approximately 5-7 assigned integrations.
 * Serve as the primary point of contact for operational support.
 * Maintain integration performance and data quality.
 * Identify recurring issues and implement long-term solutions instead of temporary fixes.
 * Drive improvements and enhancements to existing integrations.

Incident & Task Management

 * Manage ServiceNow incidents and requests related to assigned integrations.
 * Support configuration changes within the CMDB and AMDB environments.
 * Coordinate with stakeholders and partner teams to implement required changes.

Business Partner Engagement

 * Conduct recurring meetings with business partners, generally on a monthly basis.
 * Discuss Integration performance, Operational issues and resolutions, Automation opportunities, Upcoming roadmap changes, Planned enhancements
 * Build and maintain strong working relationships with assigned business partners.

Governance & Documentation

 * Manage integration documentation and data-sharing agreements.
 * Ensure adherence to governance standards and processes.
 * Maintain accurate issue tracking and status reporting.

Agile / JIRA Participation

 * Participate in Agile ceremonies and JIRA workflows.
 * Support testing, validation, and deployment activities.
 * Act as the liaison for assigned integrations during enhancement and project work.

Strategic & Special Projects

 * Participate in CMDB strategy discussions and best-practice reviews.
 * Assist in evaluating enterprise data management approaches.
 * Support initiatives involving CMDB governance and integration optimization.


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