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# First Line Support

- **Company:** SOUTHERN COMMUNICATIONS LIMITED
- **Location:** Dummer, UK
- **Salary:** £22,568.0 - £26,437.0
- **Contract:** Permanent contract
- **Skills:** Identity and Access Management, Software Deployment, Data Logging, Information Technology, Patch Management
- **Published:** May 16, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=102ea49f439ed671

## About the Role

Do you have experience in IT support?, * Good communication skills, with the ability to communicate technical subjects in non-technical ways to users.

 * A customer-focused approach with a commitment to delivering excellent service.

 * A foundational understanding of IT support principles and common end-user computing technologies.

 * The ability to follow documented processes and procedures accurately.

 * Strong problem-solving skills and an ability to diagnose common IT issues.

 * A willingness to learn and develop technical skills.

 * The ability to work effectively as part of a team.

## Description

The successful candidate will be providing first line IT support to internal users across SCG, acting as the initial point of contact for all IT related queries and issues., * Providing first-line IT support to internal users, acting as the first point of contact for IT queries, issues, and requests.

 * Logging, categorising, and prioritising tickets accurately according to defined processes.
 * Resolving first-line issues where possible, escalating to Second Line Service Desk or other teams when required.

 * Supporting the wider Service Desk team in ensuring the Service Desk operation is fit-for-business and delivers high-quality support.

 * Assisting with end-user computing activities including endpoint protection, software deployment, patch management, and identity and access administration.

 * Contributing to user training and support activities to help users utilise IT systems effectively.

 * Supporting asset management processes and contributing to end-user documentation.
 * Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software.
 * Assisting with software deployment activities, rolling out EUC software to users and supporting EUC patch management activities.
 * Supporting identity and access administration activities in compliance with defined IAM policies, such as password resets and account provisioning.
 * Staying informed about SLA targets and working to achieve them.


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