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# IT Help Desk Technician Level I

- **Company:** SW Automotive Management
- **Location:** Aurora, CO, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** July 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9fd19b6b8d7422c3

## About the Role

* High School Diploma or equivalent work experience.
 * 0-2 years Helpdesk Technician experience preferred.
 * Excellent communication and listening skills required.
 * Research and troubleshooting skills.
 * Must possess and maintain a valid driver license.
 * Must possess and maintain an acceptable Motor Vehicle Record (MVR).

## Description

* Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
 * Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction. Log and track all support requests in the ticketing system.
 * Diagnose and troubleshoot hardware, software, and network problems.
 * Guide users through step-by-step solutions for technical issues.
 * Escalate unresolved issues to higher-level support teams or vendors as necessary.
 * Perform routine maintenance on IT systems and infrastructure.
 * Install, configure, and update software and hardware as required.


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