> Markdown version of [/jobs/ext/1366146-support-services-analyst](https://www.wearedevelopers.com/jobs/ext/1366146-support-services-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Services Analyst - **Company:** SOUTH DAKOTA SCHOOL FOR-DEAF - **Location:** United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Microsoft Software, SAP Sales and Distribution, Information Technology - **Published:** July 21, 2026 - **Apply:** https://yourfuture.sdbor.edu/postings/49046/pre_apply ## About the Role * Excellent written and verbal communication skills * Excellent customer service with demonstrated results * Technical background with ability to communicate with a non-technical audience * Technical experience with Windows, Apple and Microsoft applications Desired skills * Familiarity with IT process management especially Knowledge Based processes * College degree ## Description The University of South Dakota is seeking an energetic and motivated Support Services Analyst to join the Information Technology Services team, providing exceptional IT support services to faculty, staff, and students. Candidate will be a member of the Service Desk team and located at the USD Vermillion SD campus. Candidate is responsible for customer support and services via phone, remote, and onsite support. Candidate will report to the Service Desk/Knowledge Manager and collaborate with other ITS personnel to follow best practices and established processes to support service offerings, resolve customer issues, and provide excellent customer service. Responsibilities * Provide customer service for IT services including installation, assessment, troubleshooting, maintenance, and upgrades of equipment and software used by faculty, staff, and students * Follow Knowledge Centered Service (KCS) process for documenting and resolving issues. * Respond to requests according to established service level agreements * Assist in project activities related to new services or service enhancements * Communicate through email, phone and in person with faculty, staff, and students to understand requirements and set expectations * Follow established processes and procedures while responding and resolving customer questions or issues * Follow established processes for creating, updating, and resolving tickets * Prioritize tasks to ensure the highest level of customer satisfaction * Provide Coyote Card Office support for USD faculty, staff, and students * Upload student, faculty, and staff information, take ID pictures and print USD Coyote ID cards * Assist with reservations for activity readers for campus events. Program and troubleshoot event reader issues * Assist with Point-of-Sale Coyote Cash devices for on campus and outside vendors, Please check the appropriate response that describe the cognitive requirements for this position. Analyzing, Comprehend, Memory, Multiple Priorities, Pace-average, Reading, Reasoning, Verbal Communication, Written Communication, Frequent Change, Intense Customer Interaction, Pace-fast, Perform calculations Protective Clothing/Equipment Please check the appropriate response for this position's use of the following protective clothing or equipment. If other protection is used please identify Physical Requirements Please designate the physical requirements of this position Bending, Stooping, Twisting, Carrying, Crouching, Fine Finger Manipulation (keyboarding, pipefitting, bench work, etc), Grasping, Kneeling, Lifting Above Waist, Lifting Below Waist, Lifting moderate, Reaching, Repetitive Motion, Squatting, Stretching, Use Both Hands, Use of Either Hand, Independently, Wrist Movement (twisting or rotating), Walking, Climbing Stairs, Driving, Pushing/Pulling, Sitting for sustained periods of time Describe any of the conditions selected Sensory Requirements Please check the appropriate response that describe the sensory requirements for this position. 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