> Markdown version of [/jobs/ext/1366233-systems-specialist-i](https://www.wearedevelopers.com/jobs/ext/1366233-systems-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Specialist I - **Company:** Konica Minolta Business Solutions U.S.A., Inc. - **Location:** Jackson, MI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Common Desktop Environments, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Systems Analysis, Microsoft Office, Cloud Services, TCP/IP, Virtualization Technology, Windows Desktop, File Transfer Protocol (FTP), Firewalls (Computer Science), Information Technology, Fortinet, Server Operating Systems & Platforms, User Administration - **Published:** July 21, 2026 - **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/396401103 ## About the Role The ideal candidate possesses an enthusiastic, and growth-oriented, personality capable of thriving in a fast-paced dynamic environment. Passionate about technology and providing outstanding experiences for our clients. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies., 2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies * One or more of the following (or approved similar) certifications are required: o Microsoft Azure Fundamentals o Google Foundational o Fortinet NSE3 o ComptTIA Certification o Note: Certification list and requirements are subject to change based on technology trends and business needs. All Covered does provide training, reimbursement, and bonus structure for certification achievement. * High school or equivalent, Associate's degree preferred. * Performs work and solves problems independently and with limited supervision. * Handles technical issues and problems, escalates appropriately to solve difficult challenges. * Candidate possesses and demonstrates working knowledge of some of the following technologies: o Current Windows Desktop and server Operating Systems o Windows Active Directory/Azure (User Management/Administration/Group Policy) o Common desktop applications including Microsoft Office Suite ## Description * Provides onsite and/or remote end user support * Acts as a primary point of escalation from Tier 2 service desk agents * Communicates effectively with clients and internal team members * Uses tools available to research solutions and provide assistance to clients * Demonstrates strong problem solving instincts * Listens and seeks to fully understand client requests to exceed expectations of service * Knowledge of systems and applications used to support a call center environment * Understands Information Technologies and is passionate to expand knowledge * Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience * Completes projects and tasks as assigned by management * Microsoft 365 administration * Knowledge of Windows Active Directory (User Management/Administration/Group Policy) * Advanced knowledge of common desktop applications including Microsoft Office Suite * Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP * Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise., o Supporting firewalls, switches, and security functionality. o Common TCP/IP services including HTTP, FTP, DNS, and DHCP o Current Cloud services and technologies including Virtualization, RDP, etc ## Related Videos - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)