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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Blue Planet Portfolio Support - **Company:** Ciena - **Location:** UK (Remote available) - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), Amazon Web Services, Software Applications, Systems Engineering, JIRA, Border Gateway Protocol, Unix, Computer Networks, Databases, Linux, Ethernet, VMware ESX Servers, Graph Database, Monitoring of Systems, Internet Control Message Protocol, Issue Tracking Systems, Internet Protocol, Virtual Private Networks (VPN), Multi-protocol Systems, Python (Programming Language), Kernel-Based Virtual Machine, Network Layer, PostgreSQL, MySQL, Nagios, Open Shortest Path First (OSPF), Open VSwitch, Salesforce.Com, Shell Script, Simple Network Management Protocols, Syslog, Transmission Control Protocol (TCP), User Datagram Protocols, Virtualization Technology, Xen Servers, Google Cloud, Cloud Platform System, Grafana, Containerization, Kubernetes, Information Technology, Vertica, Cisco, Docker, Microservices - **Published:** May 16, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=de3ea30af9c63948 ## About the Role Do you have experience in Virtualization?, Do you have a Bachelor's degree?, * Working knowledge of Linux or Unix operating systems * Exposure to containerization and cloud-native technologies including Docker, Kubernetes, microservices, and Open vSwitch * Bachelor's degree in network engineering, systems engineering, computer science, or a related field, or equivalent practical experience * Foundational experience supporting software applications in customer-facing or post-sales environments * Ability to analyse logs, datasets, and system behaviour to isolate root causes * Experience with Python and shell scripting for troubleshooting or automation * Familiarity with databases such as PostgreSQL, MySQL, ClickHouse, or graph databases * Strong written and verbal communication skills with the ability to remain effective in high-pressure situations * Proven ability to manage and prioritize multiple customer cases simultaneously Nice to haves: * Hands-on experience with virtualization platforms such as VMware ESXi, Kernel-based Virtual Machine (KVM), or Xen * Solid understanding of networking concepts and protocols, including Ethernet, Multiprotocol Label Switching (MPLS), Internet Protocol (IP), Virtual Private Networks (VPNs), Transmission Control Protocol (TCP), User Datagram Protocol (UDP), Interior Gateway Protocols (IGP) such as Open Shortest Path First (OSPF) or Intermediate System to Intermediate System (IS-IS), Border Gateway Protocol (BGP), Layer 2 and Layer 3 VPNs, Simple Network Management Protocol (SNMP), Syslog, Internet Control Message Protocol (ICMP), and Secure Shell (SSH) * Experience with cloud-based architectures and monitoring tools such as Nagios or Grafana * Familiarity with customer relationship management and ticketing systems such as Salesforce or Jira * Industry certifications such as Cisco Certified Network Associate (CCNA), Linux, Kubernetes, Amazon Web Services (AWS), or Google Cloud ## Description Blue Planet, a division of Ciena, is seeking a Blue Planet Portfolio Support Engineer to join the Advanced Technical Support Team in EMEA. This post-sales role sits at the intersection of networking and software, supporting customers as they deploy and operate Blue Planet applications within their networks. The position offers exposure to cutting-edge software platforms, close collaboration with global engineering teams, and meaningful impact on customer success. How you will make an impact: * Deliver first-level technical support for the Blue Planet software portfolio, troubleshooting and resolving software and system-related issues * Partner with Blue Planet Solution Experts, the Global Engineering Community, Research and Development (R&D) Engineering, and Product Line Management (PLM) teams to identify, report, and resolve product defects * Maintain high levels of customer satisfaction through clear communication, structured problem solving, and timely issue resolution * Develop and document effective workarounds to minimize customer impact from functional limitations * Support multi-product interoperability across Blue Planet solutions and third-party software or equipment * Provide actionable feedback to account teams, PLM, and R&D to influence future product enhancements * Advocate for customer needs internally while representing Ciena's technical and quality standards externally ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)