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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Incident Response/Support Analyst - **Company:** Insight Global - **Location:** Mount Laurel Township, NJ, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Applications Architecture, JIRA, Microsoft Azure, Bash Shell, Cloud Computing, Dynamic Host Configuration Protocol, Linux, DevOps, Distributed Systems, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Internet Information Services (IIS), Virtual Private Networks (VPN), Python (Programming Language), Windows Servers, Windows PowerShell, Reliability Engineering, Cloud Services, Microsoft SharePoint, Backup and Restore, Google Cloud, Microsoft InTune, Deployment Automation, Performance Monitor, Servicenow, Golang, Vmware, Microservices - **Published:** July 21, 2026 - **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/new-jersey/mount-laurel/incident-response-support-analyst/job-548650/ ## About the Role * 2+ years experience with End to End Incident Management * Major Incident Response & Escalation Leadership * Business Impact & Priority Assessment * ITIL Incident & Problem Management * Root Cause Analysis, Trend & Pattern Identification * SLA Governance & Service Performance Reporting * Cross Functional Coordination * Stakeholder & Executive Communication * Jira Service Management & ServiceNow * Microsoft 365 & Identity Operations * Active Directory & Entra ID * Endpoint & Device Compliance Possible Technical Skills - Microsoft 365 | Exchange Online | Teams | SharePoint Online | Windows Server | Windows 10 & 11 | Microsoft Intune | Autopilot | Entra ID | Active Directory | Azure | VMware | Hyper-V | Linux | VPN | DNS | DHCP | IIS | PowerShell | Endpoint Security | Backup & Disaster Recovery | Jira Service Management | ServiceNow., * 2-3 years in Incident Management, or related fields. * Strong knowledge of monitoring tools, logging systems, and incident response. * Hands-on experience with cloud platforms (AWS, Azure, GCP). * Strong troubleshooting skills: networking, Linux/Windows servers, cloud services. * Strong communication and leadership skills in high-pressure situations., * Experience in using Automation (Python, Go, Bash, or PowerShell). * Familiarity with microservices, containers, and distributed architectures. * Certifications in cloud, ITIL, SRE, or DevOps disciplines. ## Description A client of Insight Global is looking to bring on an Incident Manager to join their team. The resource is an incident manager who acts as Incident Manager during major outages, leads problem management efforts, and reviews/approves complex changes for operational readiness. This role partners closely with Service Reliability and Engineering group. Resource will be responsible for reviewing tickets, triage, Possible resolution and handing the ticket to appropriate workgroup. This is SOP driven work., Incident Management * Lead high severity P1/P0 incidents as Incident Manager. * Coordinate cross functional engineering teams in real time. * Drive rapid troubleshooting, impact assessment, and resolution decisions. * Ensure high-quality incident documentation, executive-ready summaries (templatized), and follow through * Apply Technical knowledge of Application architecture flows in driving the incident towards mitigation Change Management * Review and approve high-risk or complex changes for operational readiness. * Participate in Change Advisory Board (CAB) if / when needed. * Validate rollback strategies and operational safety measures. * Coordinate and lead change execution for major maintenance or reliability events. Desired Leadership & Mentoring * Customer centric approach to ensure faster resolution and improved satisfaction scores * Provide technical leadership and stewardship to team members. * Serve as a point of escalation for complex incidents. * Participate operational readiness reviews and training sessions. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe)