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# Command Center Specialist

- **Company:** SP +
- **Location:** Romulus, MI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Google Chrome, Web Browsers, PC Tools, Web Applications
- **Published:** July 21, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87786300/1

## About the Role

* At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction
 * Advanced multi-tasking, problem solving and organizational skills
 * Ability to work in a fast-paced work environment
 * Ability to accomplish tasks in the timeliest and efficient manner
 * Positive attitude with productive, professional and courteous manner
 * Superior telephone etiquette
 * Strong written and verbal communication and interpersonal skills
 * Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
 * High School Diploma or equivalent

Preferred Qualifications

 * Flexible availability
 * Ability to train and mentor
 * Ability to perform specialized administrative duties required to support multiple locations
 * Prior call center and accounts payable/receivable experience

## Description

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province MI, Candidate must be available to train on all three shifts ( approx. 2 weeks each shift)

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiries

 * Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction
 * Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
 * Utilizes, monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systems
 * Makes financial decisions to protect/collect revenues and adjusts customer accounts
 * Assists supervisors with special projects and performs miscellaneous assigned duties
 * Manages multiple duties at a time
 * Delivers exceptional client service via telephone
 * Conducts detailed research and address customer inquiries
 * Provides quality service by comprehending procedures and continued product knowledge
 * Enters data and customer service work on a daily routine basis
 * Prepares activity reports to track performance across our customer base
 * Tracks issues, and ensure timely delivery of solutions from support teams
 * Assists with financial and management accounts through processing and payment of invoices
 * Supports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary records
 * Completes other duties as assigned


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