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# SQL Developer

- **Company:** Kentro LLC
- **Location:** Woodlawn, MD, United States
- **Experience:** Experienced
- **Salary:** $100,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Business Logic, JIRA, Big Data, Databases, Data Files, Data Integration, Extract Transform Load (ETL), Data Systems, Database Storage Structures, Microsoft SQL Server, Operational Data Store, Power BI, SQL Stored Procedures, SQL Databases, SQL Server Reporting Services, SQL Server Integration Services, Tableau (Software), Technical Data Management Systems, Transact-SQL, Amazon Connect, Data Processing, Custom Reports
- **Published:** July 21, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9045392/sql-developer

## About the Role

The ideal candidate has a deep understanding of operational metrics, CCaaS environments, and the Microsoft SQL Server ecosystem, with the ability to build end-to-end data solutions from extraction to visualization., * Experience: 3-5+ years of dedicated experience in SQL Server development (T-SQL) with a strong focus on data manipulation and ETL processes.

 * Database & Reporting Stack: Proven hands-on experience with the Microsoft BI Stack, specifically SSIS for data integration and SSRS for report generation.
 * Domain Expertise: Experience working with contact center data sets (e.g., ACD, IVR, WFM, and quality management metrics) and operational performance data.
 * Analytical Skills: Strong ability to understand complex business logic and translate federal operational requirements into precise data outputs.

Preferred Qualifications:

 * Workforce Management Platforms: Experience with custom report development and database structures for the Verint Workforce Management platform is highly desired.
 * Federal Experience: Prior experience supporting federal or public sector clients.
 * CCaaS: Familiarity with modern enterprise CCaaS platforms (such as Amazon Connect) and their data outputs

## Description

* Query Development & Optimization: Design, write, and optimize complex T-SQL queries, stored procedures, and scripts within SQL Server to extract large volumes of data related to contact center performance and field office operations.
 * Management Information (MI) & BI Reporting: Transform raw operational data into structured, accurate datasets. Develop and maintain impactful visual dashboards in Tableau, as well as paginated operational reports using SQL Server Reporting Services (SSRS).
 * Contact Center Data Analysis: Extract and integrate key operational metrics, including agent performance, call routing efficiency, handle times, and workforce management (WFM) scheduling data.
 * Field Office Support Metrics: Develop queries that track field office workflows, support ticketing trends, and regional operational efficiency to provide a holistic view of agency performance.
 * Collaboration & Agile Delivery: Work closely with technical directors, stakeholders, and business analysts to translate federal agency requirements into technical data solutions. Manage and document development tasks using Jira., * Willing and able to obtain and maintain Public Trust Clearance
 * Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
 + If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.


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