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# Software/Computer Hardware Phone Support

- **Company:** Ganymede Technologies Corp.
- **Location:** Bucyrus, OH, United States
- **Salary:** $37,440.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Desktop Computing, Windows Servers, Network Monitoring, Network Administration, Software Engineering, Computer Equipment, Information Technology
- **Published:** July 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2c52c10260128d58

## About the Role

* High School Diploma or GED equivalent required
 * IT experience or education on managing computer networks is helpful
 * Ability to communicate, understand and diagnose remote computer problems required.
 * Experience with computers is required.
 * Educational offerings on both our software and other software will be provided.

## Description

* Network management using remote customer support covering the United States
 * Requires experience with Windows 11, Windows Server, network management, and network monitoring
 * Managing computers using software to monitor the status of customer computers throughout the United States.
 * Shared after-hours customer cell phone support is part of this position.
 * Answering customers' questions, resolving their concerns and providing additional information via calls and emails
 * Identifying computer problems such as printers, scanners, software issues, credit card processing problems, etc. and resolving those issues., Join us in delivering top-tier technical support that energizes our teams! Your expertise will help create a smooth digital environment where technology empowers productivity every day!


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