> Markdown version of [/jobs/ext/1368261-technical-support-advisor](https://www.wearedevelopers.com/jobs/ext/1368261-technical-support-advisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Advisor - **Company:** Auctane Spain - **Location:** Madrid, Spain (Remote available) - **Salary:** €19,000.0 - €21,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Issue Tracking Systems, Instant Messaging Technology - **Published:** July 21, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role We are looking for a highly motivated, experienced Customer Service Advisor. You must be native or proficient in Italian. Speaking multiple languages is a plus. You need to enjoy working in a fast-paced, dynamic environment and be very solution-driven. We're looking for friendly, proactive, customer-oriented profiles, eager to make a difference, go the extra mile while working in a very close-knit team environment. Your contribution to our service commitment right from the very start is key. This job is not for everyone, demonstrating empathy, kindness, and friendliness are key for this role. You are native a native Italian speaker or proficient level C2. Have a minimum of 2 years working in customer service, ideally within the logistics sector. You are familiar with online customer service platforms, including online chat and ticketing systems. You are not afraid of challenges, complaints and work well under pressure. Have strong communication and interpersonal skills. You are a people person, communicative, calm, and persuasive. You are team-oriented, enthusiastic, self-motivated, and quick learner. You are flexible in organising the workload and varying shifts with your team. What will make you stand out? Experience in a SaaS company. Multi-cultural communication skills. English and Spanish will be a plus. ## Description This team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries. The team's mission is to delight our customers by effortlessly providing solutions; that is providing a simple and resolute customer service experience. We are growing fast, meaning that our customer service department will face strong new challenges to support business growth and will need to integrate new talents into his team ! What will you be doing? Attend live chats and reach customers on the phone when necessary. Support the sales team for queries related to customer service. Be the first point of contact to handle and resolve customer complaints. Provide friendly and efficient service, manage complaints and resolve situations between customers and providers. Respond professionally to inbound phone calls, chats and emails - Identify and escalate issues when necessary. Compose thoughtful and accurate message responses. Proactively and independently work to meet customer service KPIs. What are we looking for? ## Related Videos - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Accelerating Authentication Architecture: Taking Passwordless to the Next Level](https://www.wearedevelopers.com/videos/733-accelerating-authentication-architecture-taking-passwordless-to-the-next-level) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Austria – the most livable place for software developers?](https://www.wearedevelopers.com/magazine/20-austria-the-most-livable-place-for-software-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)