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# IT Application Support Analyst

- **Company:** Sportradar
- **Location:** Sevilla, Spain
- **Contract:** Permanent contract
- **Skills:** CentOS, Computer Networks, Linux Servers, Log Files, Windows Servers, Red Hat Enterprise Linux, Software Engineering, SQL Databases, Transmission Control Protocol (TCP), Oracle Linux, Gitlab, Oracledb
- **Published:** July 21, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Proven working experience in support service second line or equivalent role.
 + Experience and understanding of SQL language.
 + Windows Server (2012, 2016, 2019 or 2022) Administration or Linux Server (RedHat, CentOS or Oracle Linux) Administration.
 + Log file analysis understanding.
 + TCP/IP Networks basic concepts knowledge and internet network knowledge.
 + Any monitoring system, software development, or system administration experience.
 + Adherence to IT policies and processes to ensure consistent quality of service.
 + Experience with GitLab or any CD/CI tool would be an advantage.
 + Strong customer service approach.
 + Persistent, will not leave a work undone.
 + Demonstrated Teamwork attitude and experience.
 + Honest, able to learn quickly.
 + Loyal and committed to the objectives of team and company.
 + English level B2.
 + Oracle DB Administration experience would be a plus.

## Description

How Will Success Be Evaluated?

 + Quality and performance in the work assigned by the line manager.
 + Quality and accuracy in tickets resolution.
 + Quality in the creation of documentation.
MAIN RESPONSABILITIES

 + Providing technical support and proactively ensuring that SLAs agreed with customers are met.
 + Communicating with the customers and stakeholders about progress of incident escalations.
 + Ensure escalation procedures are followed.
 + Logs analysis and troubleshooting.
 + Monitoring tool analysis.
 + Ensure documentation is updated.


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