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# Dutch-Speaking Digital Solutions Consultant

- **Company:** Búsqueda Avanzada
- **Location:** Málaga, Spain
- **Contract:** Permanent contract
- **Skills:** Web Platforms, Software Troubleshooting
- **Published:** July 21, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Experience in help-desk or customer support roles, preferably in the digital solutions sector
 + Strong problem-solving skills and a solution-oriented mindset
 + Excellent communication and interpersonal skills for effective customer interaction
 + Ability to work in a hybrid setup, combining remote and office work in Bulgaria
 + Familiarity with digital platforms and basic technical troubleshooting
 + Team player with the capacity to work independently and manage multiple tasks

## Description

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you'll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs.
In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively.
Responsibilities

 + Provide first-level support to Flemish-speaking clients regarding digital products and services
 + Diagnose and troubleshoot technical issues promptly and accurately
 + Document and escalate complex problems to relevant internal teams as needed
 + Assist customers through phone, email, and chat communication channels
 + Maintain clear and detailed records of customer interactions and resolutions
 + Collaborate with cross-functional teams to improve product usability and customer satisfaction
 + Stay updated on product developments and industry trends to deliver knowledgeable support
 + Fluency in Flemish and English, both written and spoken, is mandatory


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