> Markdown version of [/jobs/ext/1368591-application-support-specialist](https://www.wearedevelopers.com/jobs/ext/1368591-application-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Specialist

- **Company:** Búsqueda Avanzada
- **Location:** Valencia, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Amazon Web Services, Confluence, JIRA, Microsoft Azure, Bash Shell, Business Systems, Software as a Service, Linux, Programming Tools, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Python (Programming Language), Microsoft Dynamics, Windows PowerShell, Queueing Systems, RabbitMQ, Role-Based Access Control, SAP (Applications), Software Project Management, Web Applications, Datadog, Scripting, Okta, Postman, Grafana, Firewalls (Computer Science), Low Latency, Atlassian Tools, Apache Kafka, Nintex, Kibana, Api Management, User Administration
- **Published:** July 21, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

️3+ years in application support / technical support / service operations (L2).
️Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).
️Experience working with ticketing systems (Jira Service Management, Software, Confluence.)
️Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).
️Scripting for automation (Python/Bash/PowerShell).
️Understanding of incident/problem management (ITIL concepts are a plus).
️Comfortable communicating with both technical and non-technical stakeholders.
️Strong documentation habits and attention to detail.
️Proactive and goal oriented mindset.
Would be a plus:
️Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).
️Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.
️Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).
️Experience working with a huge amount of systems.
️The desire and ability to organise and manage a large number of systems from scratch.

## Description

️Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).
️Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.
️Investigate issues using logs, monitoring tools and API testing.
️Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.
️Provide software licenses to the employees.
️Support systems: Maintain records of over 400 software units, grant/revoke access, verify access rights according to RBAC, write documentation
️Identify recurring problems and drive automation or process improvements to reduce ticket volume.
️Communicate updates to stakeholders during incidents (status, workaround, ETA, resolution).
️Participate in on-call/shift rotation if required.
️Incident/problem management: Working with Atlassian (Jira Service Desk, Software, Confluence)
️Full software management cycle within the company (implementation, support, procurement/payment, renewal, user management, system deactivation, access rights verification, automation)
️Technical Knowledge: Atlassian (Jira, Confluence), Microsoft 365, Trelica, Grafana, Okta, SAP/Dynamics, N8N, scripting, Postman.


## Related Videos

- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)