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# Software Support Technician

- **Company:** Seagull Software
- **Location:** Madrid, Spain (Remote available)
- **Salary:** €33,000.0
- **Contract:** Temporary contract
- **Skills:** Enterprise Software Applications, Information Technology
- **Published:** July 21, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Technical support experience
 + Good working knowledge of Windows, applications and printers
 + Ability to communicate clearly and effectively in French and English
 + Excellent customer service skills
 + Ability to quickly learn and work with new software
 + Problem-solving ability and active listening skills
 + Ability to successfully collaborate with different teams, as well as being self-motivated to work individually, + Computer Science Degree or Technology Certification or self-taught

## Description

You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company.
WHAT YOU WILL DO
Working on our Technical Services team, you will help customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications. You will:

 + Engage with our customers over email, chat, and phone.
 + Provide support to customers by identifying, troubleshooting, and resolving technical issues. relating to our BarTender enterprise software and third-party applications.
 + Seek assistance from senior technicians or pass the case to them as needed.
 + Research and answer questions from resellers and end users about our software's capabilities.
 + Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers.
 + Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
 + Play a vital role in suggesting improvements to our product.
 + Work closely with other departments, including Engineering, IT, QA and Sales.
 + Above all, provide a World-Class customer experience.


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