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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # User Support Specialist - **Company:** South St. Paul Public Schools - **Location:** South Saint Paul, MN, United States - **Experience:** Experienced - **Salary:** $51,300.0 - $69,300.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Literacy, Software Deployment, Software Project Management, Hardware Testing, Information Technology, User Accounts - **Published:** July 21, 2026 - **Apply:** https://k12jobspot.com/Job/5637102 ## About the Role EDUCATION/EXPERIENCE REQUIREMENTS: Minimum education and experience required to perform adequately in position could reasonably be attained only by completing the following: * Two-year degree in computer science, management of information systems, or related field or at least two years of experience supporting computer users in a network windows environment, * Associate's Degree or Bachelor's Degree preferred. * Experience working in a PK-12 school environment. * Experience with workstation design and software deployment LICENSE/CERTIFICATION: (Identify licenses/certification required upon hiring: Valid driver's license ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM THE WORK * Knowledge of the laws and guidelines governing data privacy. * School procedures, protocols, and professional expectations * Organization and time management for complex tasks and projects * Effective verbal and written communication across diverse populations * Computer proficiency for documentation and records * Problem-solving and critical thinking in complex or non-routine situations * Positive professional communication and representation of the district * Ability to travel frequently between district sites. * Work independently with minimal supervision while following procedures * Prioritize, schedule, and complete multiple assignments within deadlines * Demonstrate prompt, regular and reliable attendance. * Exercise judgment regarding confidentiality and appropriate information use * Demonstrate maturity, stability, and professionalism * Show interest and effectiveness in working with children/adolescents * Learn and apply new procedures and protocols ## Description * Provide Technology Help Desk services to staff, student and parent customers by responding to incoming requests, researching and documenting resolutions to issues, and escalating issues when appropriate * Provide assistance, guidance and learning to Tech-Media Assistant * Participate actively in group problem solving with Technology team members to develop quality solutions to customer and operational issues. * Manage user accounts in Active Directory and Google Admin Console according to user onboarding and off boarding procedures. * Troubleshoot and resolve issues with user account * Provide basic training to new users, and ongoing training to all staff in the effective operation of district standard classroom and operational technology * Install, configure and test hardware, operating systems and applications both on-site and using district device and software management and deployment system * Manage student device deployment, updating, maintenance and collection. * Manage technology equipment, inventory, storage and maintenance. * Research, write and publish articles, tip sheets and other communications for users * Provide assistance for events requiring audio-visual and other technology support. * Maintain a positive, professional and safe educational and work environment at all times * Other duties as assigned ## Related Videos - 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