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# IT Service Desk Technician

- **Company:** APPLYLOGIC CONSULTING GROUP
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Security+, Desktop Computing, Issue Tracking Systems, System Center Configuration Manager, Software Deployment, Software Vulnerability Management, Windows Desktop, Microsoft InTune, Patch Management, 3-tier Architectures, Servicenow, Unified Endpoint Management
- **Published:** July 21, 2026
- **Apply:** https://hotjobs.applylogic.com/careers/53469/jobs/16800365-IT-Service-Desk-Technician-Tier-2/apply

## About the Role

Must be US citizen with the ability to obtain a Secret security clearance., * Associate degree, technical training, or equivalent experience

 * 2+ years of enterprise IT support experience
 * Strong troubleshooting and problem-solving skills
 * Experience supporting end users in structured or SLA-driven environments
 * Microsoft Intune and/or MECM/SCCM
 * Windows desktop administration and troubleshooting
 * Patch management and endpoint compliance
 * Active Directory, Group Policy, and account administration
 * Microsoft 365 support in enterprise environments
 * ServiceNow or comparable ticketing systems

Preferred Qualifications:
CompTIA Security+

## Description

* Troubleshoot escalated workstation, operating system, and application issues
 * Support endpoint configuration, patching, and compliance activities
 * Manage devices using enterprise tools such as Intune and MECM/SCCM
 * Support account administration, policy enforcement, and Group Policy-related tasks
 * Assist with software installations, updates, and troubleshooting
 * Support vulnerability remediation for desktop systems and client devices
 * Document resolutions, support procedures, and recurring technical issues
 * Coordinate with Tier 3 and engineering teams on complex incidents


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