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# Medior IT Support Engineer

- **Company:** igen group B.V.
- **Location:** Utrecht, Netherlands
- **Experience:** Experienced
- **Salary:** €2,650.0 - €3,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Information Technology
- **Published:** July 22, 2026
- **Apply:** https://igen.nl/medior-it-support-engineer/?apply=true

## About the Role

* Een afgeronde mbo-niveau 4 of hbo-opleiding richting IT
 * Minimaal 1,5 tot 3 jaar ervaring binnen IT-support of servicedesk
 * Goede kennis van Windows, Office 365 en Active Directory
 * Ervaring met ITIL-processen en ticketsystemen
 * Analytisch sterk en in staat om zelfstandig problemen op te lossen
 * Goede communicatieve vaardigheden en een proactieve werkhouding
 * Rijbewijs B is een pré

## Description

Als Medior IT Support Engineer in Utrecht ben jij dé specialist die niet alleen incidenten oplost, maar ook meedenkt over structurele verbeteringen. Je schakelt moeiteloos tussen gebruikers en IT-teams en tilt de support naar een hoger niveau.

Als Medior IT Support Engineer in Utrecht ben jij verantwoordelijk voor het oplossen van complexere IT-incidenten en het ondersteunen van zowel eindgebruikers als collega's. Je bent de schakel tussen de eerste en tweede lijn en denkt actief mee over procesverbeteringen en optimalisaties binnen de IT-omgeving.

* Oplossen van 1e en 2e lijn incidenten en serviceverzoeken
 * Ondersteunen van gebruikers bij Windows 10/11, Office 365 en bedrijfsapplicaties
 * Beheren van accounts, rechten en policies in Active Directory
 * Analyseren van terugkerende problemen en aandragen van structurele oplossingen
 * Coördineren en bewaken van meldingen en prioriteiten
 * Ondersteunen bij migraties, uitrolprojecten en werkplekbeheer


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