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# IT Service Analyst

- **Company:** Tipo De
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IBM Hardware Management Console, Issue Tracking Systems, Systems Integration, Information Technology, Servicenow, Windows Client
- **Published:** July 22, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
 + IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
 + Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
 + Customer Service Skills: Excellent communication skills and a strong customer service orientation.
 + Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
 + Flexibility: Willingness to undertake occasional business trips.
 + Language Skills: Fluency in Spanish and English written and spoken.

## Description

+ Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
 + On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
 + User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
 + IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
 + Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.


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