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# Deployment / Technical Support Manager

- **Company:** Paymentworld, LLC
- **Location:** Irvine, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Inventory Management Software, Payment Gateway, PCI Data Security Standards, Clover, Systems Integration, Delivery Pipeline, Software Troubleshooting, Verifone, Api Design
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b15a8b7b34f1df2e

## About the Role

Do you have experience in Teamwork?, * 5+ years of experience in payment processing, deployment operations, POS support, technical operations, or merchant services

 * Prior supervisory, leadership, or project management experience in the Payment Processing field
 * Strong understanding of payment processing flows including authorization, settlement, funding, and gateway communication
 * Experience with POS systems, payment terminals, and integrated payment environments
 * Hands-on experience with inventory management, shipping/logistics, and operational coordination
 * Strong troubleshooting, analytical, and problem-solving abilities
 * Excellent organizational, communication, and leadership skills
 * Ability to manage multiple projects and priorities in a fast-paced environment
 * Strong customer service and relationship management skills

Preferred Qualifications

Experience with:

 * PAX
 * Verifone
 * Clover
 * Dejavoo
 * NMI
 * TSYS
 * Fiserv
 * Authorize.net

Additional Experience:

 * Payment gateway integrations or API-based environments
 * PCI DSS or payments-industry certifications
 * Technical onboarding and implementation management

## Description

We are seeking an experienced and driven Deployment / Technical Support Manager to oversee merchant deployment operations, onboarding, logistics, and support coordination across a growing portfolio of payment processing clients.

This leadership role is responsible for managing deployment workflows, technical implementations, and cross-functional team coordination while driving a positive onboarding and support experience., Deployment & Team Leadership

 * Manage deployment specialists and technical support personnel
 * Oversee the full deployment lifecycle for payment terminals, POS systems, gateways, and integrated payment solutions
 * Manage deployment schedules, merchant onboarding timelines, staging operations
 * Establish operational priorities and oversee successful execution of merchant implementation projects
 * Coordinate large-scale deployments, rollouts, pilot programs, and enterprise implementations
 * Act as the escalation point for complex deployment or merchant onboarding issues

Technical & Merchant Support

 * Provide advanced troubleshooting support for payment terminals, POS systems, connectivity, and gateway integrations
 * Manage processor and gateway configurations across multiple platforms and environments
 * Work directly with processors, banks, ISVs, gateways, and third-party vendors to resolve technical issues
 * Deliver high-level technical guidance and customer support to merchants
 * Maintain compliance with PCI requirements, processor standards, and card brand regulations
 * Assist with technical training and onboarding for internal staff and merchants

Inventory & Fulfillment

 * Manage shipping, receiving, terminal staging, inventory tracking, and fulfillment operations
 * Manage RMAs, terminal replacements, inventory reconciliation, and logistics workflows
 * Maintain operational inventory levels for terminals, peripherals, cables, SIM cards, and accessories
 * Develop scalable operational procedures to improve fulfillment speed, accuracy, and efficiency
 * Coordinate with shipping carriers and logistics vendors to ensure timely delivery and tracking visibility

Project Management

 * Monitor deployment KPIs including activation timelines, fulfillment accuracy, merchant readiness, and operational efficiency
 * Develop and maintain SOPs, deployment documentation, and workflow procedures
 * Coordinate cross-functional communication between sales, operations, technical support, integrations, and executive leadership
 * Identify process improvement opportunities and implement operational enhancements
 * Assist leadership with operational planning and scaling initiatives


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