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# Technicien Support IT (h/f)

- **Company:** emagine Consulting SARL
- **Location:** Paris, France (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, System Center Configuration Manager, Gsuite
- **Published:** July 22, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=3f2445f9686d5868

## About the Role

Must Haves: Maîtrise du support de proximité sur Windows et MacBook.

Connaissance opérationnelle d'Active Directory, MDM, SCCM, Google Suite, Microsoft Office 365.

Capacité à préparer du matériel et à remplacer des composants.

Nice to Haves: Aptitude à maintenir une base de connaissances.

Anglais professionnel.

## Description

RésuméCe poste vise à fournir un support technique aux utilisateurs du siège et des boutiques en Europe, en gérant les incidents et les demandes tout en assurant la maintenance des équipements.

Responsabilités: Support aux utilisateurs : Prendre en charge et résoudre les incidents rencontrés par les utilisateurs.

Gérer les demandes utilisateurs et assurer leur suivi jusqu'à la résolution.

Préparer les équipements (laptops, MacBook, iPhone, iPad) destinés aux utilisateurs.

Remplacer les composants de laptops, tels que les claviers et batteries.

Administrer les outils Active Directory (AD), Mobile Device Management (MDM) et SCCM.

Rédiger des procédures techniques et vérifier les articles de la base de connaissances.


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