> Markdown version of [/jobs/ext/137175-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/137175-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** Apollo - **Location:** Sparks, NV, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Productivity Software, Remote Service Software, Service Pack, Software Deployment, Software Engineering, Network Routers, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=086d4dc2e5670365 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, * Associate's or bachelor's degree in Information Technology, Computer Science, or related field preferred, but not required. * 2+ years of experience in a help desk, technical support, or IT support role. * Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365. * Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches. * Experience using IT service management (ITSM) and ticketing systems. * Familiarity with remote support tools and techniques. * Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively. * Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels. * Customer-focused mindset with a demonstrated ability to build positive working relationships. Preferred Qualifications * CompTIA A+, Network+, or Microsoft certifications. * Experience supporting hybrid environments with both on-site and remote employees. * Exposure to ITIL practices and ITSM frameworks. ## Description The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service., * Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations. * Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications. * Diagnose and resolve hardware and software issues; escalate to senior IT staff or vendors when appropriate. * Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies. * Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems. * Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement. * Collaborate with vendors and third-party providers to resolve issues and support system enhancements. * Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization. * Provide professional, user-friendly communication and training to support end-user adoption of technology solutions. ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)