> Markdown version of [/jobs/ext/1372014-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1372014-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Applause IT
- **Location:** Whitefield, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Wi-Fi Technology, Microsoft InTune, Information Technology, Laptops, Vmware
- **Published:** July 22, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=ab318660caac2855

## About the Role

You'll ideally have:

 * At least 2 years' commercial IT Support experience
 * Experience providing 1st and/or 2nd Line Support
 * Strong knowledge of:
 * Windows 11
 * Microsoft 365
 * Microsoft Intune
 * Microsoft Azure
 * Active Directory
 * Group Policy
 * Windows Server
 * DNS & DHCP
 * Experience troubleshooting hardware, software and networking issues
 * Excellent communication and customer service skills
 * A proactive approach with the ability to take ownership of support tickets

Desirable Experience

Experience with any of the following would be advantageous:

 * VMware or Hyper-V
 * VoIP / IP Telephony
 * Endpoint Security solutions
 * iOS & Android device management
 * Linux or macOS
 * Manufacturing, warehouse or industrial environments

## Description

Supporting users across office, warehouse and manufacturing environments, you'll play a key role in ensuring business-critical systems remain operational while delivering first-class technical support and contributing to ongoing IT improvement projects.

If you enjoy a varied, hands-on role where no two days are the same, this could be the opportunity for you.

The Role

As part of a small, collaborative IT team, you'll be responsible for:

 * Providing 1st & 2nd Line support to office, warehouse, factory and remote users
 * Managing support tickets from initial diagnosis through to resolution
 * Installing, configuring and supporting desktops, laptops, printers, scanners, mobile devices and IP telephony
 * Supporting Microsoft 365, Azure and Intune environments
 * Administering Active Directory, Group Policy and Windows Server
 * Troubleshooting networking issues including DNS, DHCP, VPNs, Wi-Fi and switching
 * Assisting with IT infrastructure upgrades and business-wide technology projects
 * Delivering excellent customer service to users across multiple sites, This role supports two sites within Greater Manchester, so a full UK driving licence and access to your own vehicle are essential.


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)