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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Support Specialist - **Company:** Arena Technical Resources - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $66,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Multitier Architecture, Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Cyber Security, Computer Maintenance, Text Processing, Web Browsers, PC Tools, Issue Tracking Systems, Instant Messaging Technology, Virtual Private Networks (VPN), Jabber, Microsoft Office, Microsoft Servers, System Center Configuration Manager, Network Monitoring, Citrix Systems, NIPRNet, Office Automation, Smart Cards, Transmission Control Protocol (TCP), Virtualization Technology, Wi-Fi Technology, Computer Equipment - **Published:** May 24, 2026 - **Apply:** https://www.juju.com/job/00000000g2504g ## About the Role Ability to organize, prioritize and meet deadlines - Capable of conveying complex information in a simplistic manner - Strong critical thinking and problem-solving skills - Strong self-starter requiring minimal supervision - Able to take proactive measures to prevent problems rather than reactive by nature - Strong verbal and written communication to effectively express concepts, plans, and proposals, Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards. - Extensive knowledge of Applications - Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus - General knowledge of Windows technology and TCP/IP networking Education/Certifications: - High school/GED - 3+ years of experience performing PC maintenance functions - Must possess and maintain anIT I level certification IAW AR 25-2 and anIAT II certifications IAW DoD 8570.01-MandBBP 05-PR-M-0002 -MS Desktop Support Technicianor equivalent certification preferred ## Description We are looking for an enthusiastic, well-qualified individual to fill theComputer Support Specialistposition and to join our team of qualified, talented individuals. The Computer Support Specialist assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Aids users and organizations using computer software or equipment. Properly diagnoses problems and guides users through problem resolution. Sets up, image or repairs computer equipment and related devices. Trains users to utilize new computer hardware or software, including printing, installation, word processing, and email. Responds to phone, web, fax and email requests for assistance using remote tools and automated trouble ticketing system. Makes site visits to provide touch labor., importance; other duties may be assigned) and must be able to perform the following with minimal guidance: - Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program. - Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the AITP service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. - Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with IAVA remediation. - Install, configure, troubleshoot, relocate, and repair desktops, handheld devices, and printers. - Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. - Troubleshoot WiFi and GFE provided broadband devices and VPN connectivity. - Utilize network monitoring tools to monitor and proactively respond or alert appropriate support personnel. - Submit daily systems reports and contact the next level of support to escalate unresolved problems. - Answer HELPDESK calls and utilize the automated incident tracking systems to record work orders. Provide technical customer support. - Configure, diagnose, reimage, reload, utilize, troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows vista and Windows 10 OS and all associated peripheral devices. - Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2013 applications with a good understanding of Outlook and related components. - Configure, diagnose, reload, utilize troubleshoot and repair all NCES products. - Configure, diagnose, reload, utilize troubleshoot and repair all Jabber Instant Messaging (IM) applications. - Configure, diagnose, reload, utilize troubleshoot and repair all WiFi and AirCard applications and wireless services. - Configure, diagnose, reload, utilize troubleshoot and repair all handheld devices and handheld device Common Access Card (CAC) Smart Card readers. - Utilize Active Directory tools to manage and create objects in MS Server. Utilize remote tools to connect to remote desktops. Applications include SCCM. - Assist users during briefings and events with all collaborative ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Humanoid Runs Wild, Google Rewrites Headlines and Slow AI - Justin Halsall and Schepp](https://www.wearedevelopers.com/videos/1843-humanoid-runs-wild-google-rewrites-headlines-and-slow-ai-justin-halsall-and-schepp) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)