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# IT Technician

- **Company:** Express Solicitors
- **Location:** Wythenshawe, UK
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Cloud Engineering, Eclipse (Software), Network Architecture, Software Engineering, Peripherals, Computer Equipment, Information Technology
- **Published:** July 22, 2026
- **Apply:** https://www.totaljobs.com/job/it-technician/express-solicitors-job107722043

## About the Role

* A minimum of 12 months experience working within IT Support.
 * Knowledge of Windows based operating systems and troubleshooting common problems.
 * Understanding of network infrastructure and technology.
 * Understanding of computer hardware and peripherals.
 * Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.
 * Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.
 * Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.
 * Excellent organisation and time management skills .
 * Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver.
 * Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage
 * Experience of IP telephone systems e.g. Ringcentral is desirable
 * Experience of working in the legal industry is advantageous, Candidates with the relevant experience or job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.

## Description

Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.

The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues.

Responsibilities:

 * Administration of in-house software;
 * Desktop support and troubleshooting, Windows 10 environments;
 * Support for deployed printers, scanners and other peripherals across the network;
 * Support for company mobile phones or other mobile devices;· Support for company telecoms system
 * Responsibility for maintaining a comprehensive asset register
 * Support for security systems linked to the IT network.
 * Some travel to branch office (Liverpool) may be required on an ad hoc basis.


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