> Markdown version of [/jobs/ext/1372766-helpdesk-operations-coordinator](https://www.wearedevelopers.com/jobs/ext/1372766-helpdesk-operations-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk & Operations Coordinator - **Company:** One Space Facilities Management - **Location:** Leeds, UK - **Salary:** £27,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Software Systems, Enterprise Software Applications - **Published:** July 22, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4ab648b02c26738a ## About the Role * Excellent organisational skills. * Strong administrative experience. * Outstanding communication skills. * Ability to prioritise multiple tasks. * High attention to detail. * Confident using Microsoft Office and other software packages. * Comfortable learning new software systems. * Professional telephone manner. * Positive attitude and willingness to take ownership. Desirable * Experience within facilities management, maintenance, construction or property. * Experience scheduling engineers. * Experience using CRM or job management software. * Knowledge of commercial property maintenance. * Experience dealing with subcontractors. The Ideal Person You are someone who naturally enjoys being organised. You like bringing order to busy environments, communicating with people and making sure nothing gets missed. You remain calm under pressure, enjoy solving problems and take pride in delivering excellent customer service. You are proactive rather than reactive and are always looking for better ways of doing things. ## Description One Space Facilities Management is a technology-led commercial maintenance and facilities management company supporting businesses, landlords and managing agents across Yorkshire and the UK. We don't simply react to maintenance issues, we proactively manage buildings through planned maintenance, compliance management and modern technology to deliver a better service for our clients. As we continue to grow, we're looking for an organised, proactive and customer-focused Helpdesk & Operations Coordinator to become the centre of our day-to-day operations. The Role This is a varied role where no two days are the same. You will be the first point of contact for clients reporting maintenance issues, ensuring every request is handled efficiently from initial enquiry through to completion. Working closely with our engineers, subcontractors and Managing Director, you'll coordinate jobs, schedule works, update clients and keep our internal systems organised. This role is ideal for someone who enjoys solving problems, communicating with people and keeping multiple moving parts under control., Helpdesk Management * Answer incoming telephone calls and emails. * Log maintenance requests accurately. * Prioritise reactive maintenance issues. * Allocate jobs to engineers or subcontractors. * Monitor progress of all live jobs. * Keep clients updated throughout the process. * Chase outstanding quotations and approvals. * Ensure jobs are completed within agreed timescales. Scheduling & Coordination * Plan engineer diaries efficiently. * Coordinate subcontractor attendance. * Arrange site access with clients and tenants. * Manage emergency call outs. * Ensure engineers have all required information before attending site. Administration * Maintain accurate records within our management systems. * Upload job sheets, photographs and reports. * Prepare quotations and client documentation. * Raise purchase orders where required. * Order materials. * Update maintenance schedules. * Support invoicing by ensuring completed jobs contain all required information. Client Service * Provide regular updates on outstanding works. * Resolve customer queries professionally. * Deliver excellent customer service at every stage. Operational Support * Assist the Managing Director with daily operational tasks. * Monitor outstanding actions. * Support continuous improvement of company processes. * Help ensure company KPIs are achieved. ## Related Videos - [Creating Europe's AI Moment – Now or Never](https://www.wearedevelopers.com/videos/100059-creating-europe-s-ai-moment-now-or-never) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [AI Driven Development](https://www.wearedevelopers.com/videos/100340-ai-driven-development) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [The Neuro-Architecture of Productivity: How Work Environments Impact Cognitive Performance](https://www.wearedevelopers.com/videos/1122-the-neuro-architecture-of-productivity-how-work-environments-impact-cognitive-performance) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)