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# IT Support Specialist

- **Company:** Vast, Inc
- **Location:** Long Beach, CA, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, JIRA, Desktop Computing, Hard Disk Drives, Lightweight Directory Access Protocols (LDAP), Tablet Computers, Software Troubleshooting, SAP Ariba, Zendesk
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e4e0a2ef9da6d7e6

## About the Role

Do you have experience in Incident management software?, * 2+ years of experience in IT

 * Proven experience with ITSM tools
 * Strong problem-solving skills and ability to work independently and collaboratively

Preferred Skills & Experience:

 * Experience in a manufacturing environment
 * Prior experience working in a fast-paced startup environment
 * Familiarity with aerospace industry regulations and standards regarding IT and data

## Description

* Exhibits excellent communication and interpersonal skills
 * Demonstrated ability to resolve difficult technical issues with limited information
 * Provide help desk support and resolve problems to the end user's satisfaction
 * Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
 * Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
 * Strong troubleshooting of Windows 10/11 operating system
 * Strong troubleshooting of MacOS
 * Some understanding of Active Directory or LDAP
 * Comfortable replacing hard drives, memory and other computer components
 * Onboarding/ offboarding users
 * Perform timely workstation hardware and software upgrades as required
 * Provide support for multiple locations
 * Installing, moving, equipment that may weigh up to 50 lbs


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