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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer User Support Specialist - Junior (Day Shift, Tue - Sat, 7:00 AM - 3:30 PM - **Company:** One Inc - **Location:** Fort Lee, VA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Application Services, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, IT Management, Microsoft Office, Microsoft SharePoint, Software Troubleshooting, Wireless Devices, Guidewire PolicyCenter, Information Technology, SolarWinds (Software), Laptops, Servicenow - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4fff47f76703d6bc ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * Minimum Public Trust for clearance * Associate's degree or HS/GED + experience preferred in a Windows Computing Environment Baseline Certification (At least one required): * A+ * CCNP Security * CCSP * Cloud+ * CND * GFACT * GICSP * GSEC * Network+ * Security+ * SecurityX / CASP+ * SSCP Computing Environment Certification/Training in at least 1 area (required): * Microsoft: Windows 11 * Managing Modern Desktops * M365 Fundamentals Training (not certification) required: * Must complete an ITIL Course (ITIL v4 recommended and will be provided on site) Knowledge/Experience must include: * Customer Service/Support * Windows/MacOS/Linux/Unix/Chrome/Android * Networked Printers/Multi-Function Devices * Mobile Device Support * Defense Enterprise Provisioning Online (DEPO) * Active Directory * DHCP * DNS * Microsoft Office Suite including SharePoint * Touch Labor | Break/Fix * Remote Troubleshooting * Hardware/Software Troubleshooting * Information Technology Infrastructure Library (ITIL) * Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) * Excellent Oral/Written Communication ## Description Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity. The Position The Enterprise Service Desk is the nucleus of DeCA's IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA's environment to include mobile device, multi-media, and collaboration service support. Computer User Support Specialist - Junior (Service Desk) will provide service desk support to more than 14,000 users, utilizing approximately 6,000 devices, computers, laptops, wireless devices, PC workstations, printers, and other IT peripherals, including mobile devices. The Global Support Center serves as the nucleus of DeCA's IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA's environment to include mobile device, multi-media, and collaboration service support. Responsibilities: * Provide Service Desk support (Tier 1). * Answer all calls routed or transferred to their respective calling queue. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)