> Markdown version of [/jobs/ext/1373333-customer-and-logistic-support-helpdesk](https://www.wearedevelopers.com/jobs/ext/1373333-customer-and-logistic-support-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer and Logistic Support Helpdesk - **Company:** Locus - **Location:** Charlottesville, VA, United States - **Contract:** Permanent contract - **Skills:** Cyber Security, Medical Software, Issue Tracking Systems, Password Management, EndPointSecurity - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=975978d0e4a1b718 ## About the Role We are seeking a motivated and customer-focused individual to join our team as a Part-Time Helpdesk/Customer & Logistics Support representative. In this role, you will be responsible for providing exceptional support to our clients and patients, resolving technical issues, and ensuring a seamless user experience. This position requires excellent communication skills, a strong technical aptitude, and a compassionate approach to customer service., Previous experience in a helpdesk or customer support role, preferably in a healthcare or technology setting. - Strong technical troubleshooting skills and the ability to learn new software quickly. - Excellent verbal and written communication skills. - Empathetic and patient approach to customer interactions. - Ability to work independently and manage time effectively in the office work environment. - Familiarity with healthcare software and electronic health records (EHR) systems is a plus. - Proficiency in using ticketing systems, CRM software, and other support tools. - Strong sense of time organization and urgency ## Description Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner. - Troubleshoot and resolve technical issues related to our healthcare software and services. - Provide step-by-step guidance to customers on how to use our products effectively. - Provide proactive digital navigation support, guiding patients and caregivers through our platform and anticipating their needs. - Document and track support requests and resolutions in our ticketing system. - Collaborate with internal teams to escalate and resolve complex technical issues. - Maintain a high level of customer satisfaction by delivering outstanding service and support. - Assist in the creation and maintenance of support documentation and FAQs. - Stay updated on product features, updates, and industry trends to provide accurate and up-to-date information to customers. Shipping and Receiving Qualifications/Skills: - Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products. - Tracks, traces, and updates the status of incoming and outgoing shipments. - Unloads deliveries and sorts and stocks receivables. - Assemble packaged kits for delivery - Provides backup support for logistics personnel - Maintains a clean, neat, working area. HIPAA, Privacy & Security Responsibilities - Comply with all HIPAA, HITECH, company privacy policies, and information security requirements. - Maintain strict confidentiality of patient, client, and company information. - Access, use, and disclose Protected Health Information (PHI) only as required to perform assigned duties. - Report any suspected privacy, security, or compliance concerns according to company procedures. - Participate in required HIPAA, privacy, security, and compliance training programs. - Adhere to established data protection, password management, device security, and record retention practices. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Coffee with Developers - Silvio Barbieri](https://www.wearedevelopers.com/videos/897-coffee-with-developers-silvio-barbieri) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [How to ignore bugs (safely)](https://www.wearedevelopers.com/videos/711-how-to-ignore-bugs-safely) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)