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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center Tech (Weekends) - **Company:** Aunalytics, Inc. - **Location:** South Bend, IN, United States - **Contract:** Permanent contract - **Skills:** Microsoft Access, Antivirus Softwares, Cloud Computing, Collaborative Software, Data Centers, Domain Name System (DNS), Email Filtering, Monitoring of Systems, Virtual Private Networks (VPN), Network Security, Microsoft Office, Routing, Performance Tuning, Productivity Software, Server Virtualization, Wireless Access Point, Network Switches, Computer Network Operations, Office365, Performance Monitor - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6c7e0d076d868a74 ## About the Role * Primary Schedule - 10am - 9pm Friday, Saturday, Sunday, and Monday * Alternate Schedule - While the primary schedule is as stated above, candidates must be willing and able to work alternate days (including Holidays, Tuesdays, Wednesdays, Thursdays) up to 5% of the time to cover for colleagues on PTO. * Schedule flexibility is a key requirement for this position., * Degree in a technical field strongly preferred, but not required * Minimum of one year of experience in IT support, help desk functions, or a related technical role ideally in an MSP setting. * Engineer-level or Vendor certification preferred (i.e. MCSE, CCNP, MCITP) * Basic understanding of networking / troubleshooting * Tech savvy with an ability to quickly learn new technical concepts and skills * Highly developed customer service skill set * Strong technical knowledge of various systems, software, and hardware (including troubleshooting and setup) using RMM and other dashboard tools * Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels. * Resourceful in getting things done, self-starter, productive working independently or collaboratively - ours is a fast-pace entrepreneurial environment with performance expectations and deadlines * Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems * Share our values: growth, relationships, integrity, and passion ## Description Our Network Operations Center (NOC) team is the frontline defense against network disruptions, ensuring the stability, security, and performance of our clients' environments around the clock. Operating 24/7, the NOC proactively monitors network health, detects anomalies, and takes swift action to prevent or resolve issues. As a NOC Technician, you will be responsible for troubleshooting and remediating network and system support incidents, often identified through monitoring and management tools. In addition to proactive monitoring and problem resolution, this role includes answering client calls during the organization's after-hours period, providing responsive and professional support when it's needed most., Provide Multi-Client Support: * Troubleshoot and resolve assigned client support requests, which may include: + Network security and firewall issues (Internet access, VPN, DNS) + Network switching/routing issues (wireless access) + Server performance issues (data/voice circuit performance) + Enterprise productivity applications (Microsoft Office, Exchange, O365) + Server-based OS support, directory services, and complex end-user issues Network & Systems Monitoring * Address network and systems alerts and alarms, including: * Utilize remote monitoring and management tools to proactively support network and system health Cloud & Data Center Services * Support cloud and data center operations, including: + Offsite backup, anti-spam/anti-virus, and collaboration platforms + Virtual servers, cloud hosting, and DNS administration + Equipment inspections and "Smart Hands" services for colocation + Data center inspections, maintenance protocols, and facility rounds + Data center check-in, escort procedures, and security compliance Manage Incidents, Requests, and Service Levels: * Log, categorize, prioritize, and diagnose incidents, alerts, and service requests. * Collaborate with cross-functional teams including engineers, data center operations, and vendors to resolve complex issues, support maintenance activities, and execute emergency response protocols. * Process service and change requests by completing required documentation in accordance with procedures for new users, terminated users, and departmental or organizational changes. * Ensure all support services are delivered in alignment with defined Service Level Agreements (SLAs) ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)