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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist- Tier 2 - **Company:** Envita Medical Centers - **Location:** Scottsdale, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, VoIP, Information Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Ethernet, Issue Tracking Systems, TCP/IP, Windows Desktop, Office365, Computer Equipment, Deployment Automation, User Accounts - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c6d65478c2ccfa19 ## About the Role * Experience with installing network cable and patch panels (terminating and testing) Ethernet and fiber. *Proven track record of following established IT protocols and documentation.* Excellent teamwork and collaboration skills are vital to succeed in this position. * Experience working on a helpdesk team and excellent customer service skills. * 3+ years of Microsoft Office365 Administration support experience. * 3+ years of Tier 2 desktop support-related work experience. * 3+ years of experience with troubleshooting Windows 10/11 computers. * 3+ years of experience with Windows Server Active Directory, Helpdesk level (PW reset, account creations, group changes, etc.) * Experience with VOIP. * Familiarity with networking concepts (TCP/IP. DNS and DHCP). * Ability to diagnose and resolve advanced computer technical issues. * Detail oriented to keep detailed notes in service tickets. * Good organization and time management skills. * Exceptional customer service and communication skills. * Good analysis and problem resolution skills. * Must be able to multitask. * Always work for the team, no matter how busy your workload gets. * Strong Moral and Ethical Conduct. * Be able to lift 50 lbs. Preferred Qualifications: * Excellent Documentation skills. * Computer deployment automation for Dell laptop/Desktops. * Certifications: A+, Network+, or Security+ Build your career with us! Be a part of a fast-growing healthcare facility that focuses on changing medicine and patient care. We are looking for a candidate that is willing to grow with us and take their career by the reins. This individual must be a self-driven forwardthinker with great personal skills and a solid work ethic. Please note that final job offer may be contingent on successfully passing a background check and drug screen. ## Description Schedule: On-Site Monday through Friday 9 AM to 5 PM. After hours or weekend support may be needed occasionally for special projects. NO major holidays! Position Description: This position is responsible for providing excellent customer service, troubleshooting, triaging, and resolution or ensuring accurate escalation of technical issues relating to PC hardware, software, and information systems. You will provide advanced helpdesk computer support to more than 200 employees at multiple locations in Arizona. Primary Job Responsibilities: * Provide Tier 1 and Tier 2 level desktop support via phone, email, and ticketing system. * Follow and maintain documented IT procedures. * Tracks issues in our ticketing system to ensure staff needs are addressed and resolved. * Manage user accounts , permissions, and access rights in Windows Active Directory. * Participate in process improvement discussions. * Maintains excellent written and verbal communications with staff, management, and colleagues. * Utilizes our ticketing system to document, log, and escalate tickets and coordinates escalations to appropriate technical personnel for problem resolution. * Prioritizes workloads, coordinates activities, and ensures that activities comply with our best practices. * Develops and provides subject matter expertise and analytical skills to review standard processes and offer improvement recommendations. * Identifies, researches, and resolves technical issues. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)