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# Staff Software Engineer

- **Company:** SnapCommerce Inc.
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Data Stores, Software Debugging, Distributed Systems, Prometheus, Software Engineering, Data Logging, Grafana, Kubernetes, Dynatrace
- **Published:** July 22, 2026
- **Apply:** https://arc.dev/remote-jobs/j/redirect/p6l8xrpu5p

## About the Role

* Extensive experience in SRE, software, and platform engineering, including operating, debugging, and reasoning about large-scale distributed systems in production
 * Proven track record in incident leadership and reliability work, including running complex incidents, writing postmortems, and delivering systemic changes that stick
 * Hands-on experience with observability stacks (metrics, logs, traces), including tools such as Prometheus/VictoriaMetrics, Loki, Grafana, and OpenTelemetry, alongside distributed tracing
 * Sound judgement to identify when an architecture is unsuitable for a given workload and to define what should replace it
 * Strong software engineering skills, ideally in Go, with deep experience in AWS and Kubernetes
 * A mindset that treats repeated manual work as a problem to solve, with automation as second nature
 * Ability to act as a technical reference for senior engineers and drive change across teams without formal authority, through design rigour and credibility
 * Comfortable operating in ambiguous, high-impact environments, with the ability to plan a year or two ahead for platform needs

Nice to have

 * Experience building or operating a large-scale time-series, logging, or continuous-profiling platform (e.g. VictoriaMetrics, Loki, Pyroscope, or similar)
 * Strong understanding of the cost and performance trade-offs of data stores, and how these shape architectural decisions

## Description

_As a Staff Software Engineer / Staff Platform Engineer, you'll join our platform area, where we build the foundations every product team relies on to ship quickly and run safely in production. You'll work alongside a team of strong senior engineers, setting technical direction, raising the reliability bar, and helping the whole team sharpen its skills - when they hit a wall, they'll escalate to you.

_What the role involves

_Reliability & Operational Excellence

_

 * Make operational processes - deployments, upgrades, migrations - routine, safe, and reversible
 * Lead incident response end-to-end, owning postmortems and turning findings into lasting systemic improvements
 * Automate repeated manual work, treating recurring tasks as issues to be resolved rather than accepted

_Observability Depth

_

 * Build monitoring and alerting that reflects customer impact, so any engineer can move from "something broke" to "here's why" in minutes
 * Own the reliability and efficiency roadmap, identifying the biggest gaps and coordinating fixes across teams

_Technical Leadership & Culture

_

 * Set technical direction through design reviews, RFCs, and pairing, raising the bar for strong senior engineers
 * Champion rigour and consistency across the platform, ensuring teams understand trade-offs, not just rules
 * Run blameless postmortems that surface causes rather than blame, helping the team learn and improve each cycle


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