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# Service Desk Specialist

- **Company:** Bro-professionals
- **Location:** Valencia, Spain
- **Contract:** Permanent contract
- **Skills:** Linux, Issue Tracking Systems, SQL Databases
- **Published:** July 22, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

College degree in computer or IT related field, or equivalent experience
Experience with bug and issue tracking system
Ability to multitask in a fast paced environment
Excellent ability to learn and articulate software-related and technical concepts
Strong active listening skills and excellent written and oral communications skills
Excellent Customer Service Orientation
Strong attention to detail when communicating with customers
Basic experience with Linux is nice-to-have
Basic experience with SQL is nice-to-have

## Description

Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
Qualification/replication of the reported issue in an appropriate customer environment
Information gathering to ensure complete availability of details required for root cause analysis
Provision of technical resolution or problem workaround
Incident routing/escalation to second/third level support or third parties where required
Bold moves start here. Make yours. Apply today!
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