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# It Support Assistant

- **Company:** 2i Recruit Ltd
- **Location:** Godalming, UK
- **Salary:** £25,000.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Microsoft Office, Data Logging
- **Published:** July 22, 2026
- **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2888537956-2

## About the Role

* Previous experience within customer service, hospitality, retail, contact centres or another customer-facing role.
 * Outstanding communication skills with a confident and professional telephone manner.
 * A friendly, outgoing personality and the ability to build rapport with customers.
 * Excellent organisational skills and strong attention to detail.
 * The ability to remain calm and professional when managing multiple priorities.
 * Good IT skills, including Microsoft Office.
 * A proactive approach with a willingness to learn and develop.

Advantageous

 * Experience within a Helpdesk or Service Desk environment.
 * Exposure to ticket management systems such as Jira.
 * An interest in software or technology., Our client is committed to developing talented individuals and providing clear progression into technical support and specialist positions. If you're ambitious, enjoy solving problems and are passionate about delivering outstanding customer service, this could be the ideal role for you.

## Description

* Providing first-class customer support via telephone, email and the service desk.
 * Logging, updating and managing support tickets through to resolution.
 * Investigating customer issues and gathering information to support troubleshooting.
 * Escalating technical issues where appropriate whilst keeping customers informed.
 * Working closely with technical and implementation teams to resolve queries efficiently.
 * Maintaining accurate customer records and documentation.
 * Assisting with reporting, trend analysis and service improvement activities.
 * Supporting software upgrade programmes and customer communications.


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