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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Conversation Designer - AI Experience - **Company:** Tesco PLC - **Location:** Welwyn Garden City, UK - **Experience:** Expert - **Salary:** £41,600.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, User-Centered Design, Website Wireframe, Chatbots, Large Language Models, Figma - **Published:** July 22, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=486f110d4a7fa81e ## About the Role * Experience designing conversational interfaces and chat experiences * Experience working with large language models and conversational AI * Strong user research and usability testing skills * A solid understanding of conversation design principles and best practices * Excellent writing, tone of voice and communication skills * Strong attention to detail and consistency across complex user journeys * A customer-centred approach to solving problems * Experience working with cross-functional product teams * The ability to manage multiple projects and stakeholders * An interest in AI, emerging technologies and industry trends * A good understanding of accessibility and inclusive design principles Nice to have * Experience designing end-to-end digital product experiences * Experience creating wireframes, flows and prototypes in Figma * Experience working on large-scale customer-facing digital products * Experience planning and supporting user research activities * Experience testing and refining experiences during implementation * Knowledge of user-centred design methodologies and practices ## Description As a Senior Conversation Designer, you'll create AI-powered conversational experiences that help millions of customers shop better. Working within a multidisciplinary team, you'll design natural, engaging and personalised interactions while helping shape how generative AI is used across Tesco's digital products. You will be responsible for * Designing conversational experiences and conversation flows from concept to delivery * Training and refining large language models to align with Tesco's brand and tone of voice * Creating prototypes and mock-ups to test and communicate ideas * Researching customer needs and behaviours to improve experiences and personalisation * Testing, validating and iterating conversational experiences using customer feedback and analytics * Identifying opportunities to introduce generative AI across products and services * Collaborating with designers, researchers, product managers and engineers * Supporting user research activities and applying insights to design decisions * Defining and promoting conversation design best practices * Contributing to design systems, standards and ways of working * Helping build AI and conversation design capability across the wider team ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Designing the intelligence layer: The future of products beyond interfaces](https://www.wearedevelopers.com/videos/2122-designing-the-intelligence-layer-the-future-of-products-beyond-interfaces) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [WWC24 Talk - Scott Hanselman - AI: Superhero or Supervillain?](https://www.wearedevelopers.com/magazine/469-wwc24-talk-scott-hanselman-ai-superhero-or-supervillain) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix)