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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Analyst - - **Company:** JOHN STAURULAKIS INC - **Location:** Lubbock, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Ethernet, Web Browsers, Issue Tracking Systems, IP Addressing, Internetworking, Network Troubleshooting, Microsoft Office, Network Architecture, Networking Basics, Network Monitoring, Network Routers, Computer Network Operations, Performance Monitor - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=31bd5f90248ea4bd ## About the Role * Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to learn new software quickly. * Problem Solving: Ability to follow logical workflows and written instructions to resolve basic issues. * Communication: Strong verbal and written communication skills; ability to remain professional under pressure. * Customer Service: Experience interacting with customers or clients in a support capacity. * General Networking: Basic understanding of Internet connectivity, IP addressing, and how routers/switches function. * Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers). * Must have reliable transportation to and from the office. * Experience: 0-2 years of work experience. Entry-level candidates with a passion for technology are encouraged to apply. * Education: High School Diploma or GED is required. An associate or bachelor's degree in a technical field is preferred. Preferred: * Ticketing: Prior exposure to ticketing systems or data entry is a plus. * Monitoring: Experience with network monitoring tools or dashboards is a plus. * Reliability: Demonstrated history of punctuality and consistent attendance. * Initiative: A self-starter who seeks out additional tasks or learning opportunities during downtime without needing constant supervision. * Attention to Detail: Ability to follow detailed instructions without skipping steps ## Description JSI invites you to join our team as an NOC Analyst on our NOC team in our Lubbock, TX office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization. This role will include weekend / day shifts., We are seeking a motivated and reliable individual to join our Network Operations team. This is an entry-level position designed for someone with a strong aptitude for technology, a desire to learn, and the discipline to follow established procedures., * Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms. * Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail. * Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides. * Escalation: Identify complex incidents that require advanced troubleshooting and escalate them to the appropriate resources. * Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email. * Documentation: Assist in maintaining the team knowledge base and documenting troubleshooting steps for future reference. * On-Call: Participate in an on-call rotation as needed. ## Related Videos - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)