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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** TELENAV, INC. - **Location:** United States (Remote available) - **Salary:** $52,250.0 - $62,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Windows Servers, Network Administration, Remote Service Software, Software Engineering, TCP/IP, Wide Area Networks, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Servicenow, User Accounts - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3ecfd6c2efc86be3 ## About the Role * Proven experience in technical support roles with a strong understanding of help desk systems and customer service principles. * Solid knowledge of computer networking concepts including TCP/IP protocols, DNS, VPNs, firewalls, and LAN/WAN architecture. * Hands-on experience supporting Windows (including Windows Server), macOS, Linux operating systems, and mobile devices. * Familiarity with hardware support tasks such as troubleshooting computer hardware components and peripherals. * Proficiency in using remote support tools like SCCM or ServiceNow for ticket management and issue resolution tracking. * Strong analysis skills to diagnose issues efficiently and communicate solutions clearly to end-users. * Excellent communication skills with the ability to explain technical concepts in an accessible manner. * Ability to prioritize tasks effectively in a fast-paced environment while maintaining high-quality customer support. Embark on a rewarding career where your technical expertise makes a real difference! We're committed to fostering an inclusive environment that supports your growth while providing the tools you need to succeed in delivering outstanding IT support across our organization. ## Description Join our dynamic IT support team as a Help Desk Technician, where you'll be the first point of contact for users seeking technical assistance. This energized role offers the opportunity to troubleshoot a wide range of hardware and software issues, deliver exceptional customer service, and ensure seamless IT operations across our organization. Your proactive approach and technical expertise will empower users to stay productive and connected, fostering a positive technology experience every day., * Provide prompt and professional technical support to end-users via help desk systems, including ServiceNow, Jira, or BMC Remedy. * Troubleshoot and resolve hardware issues related to computers, mobile devices, printers, and peripherals. * Assist with software troubleshooting, including operating systems such as Windows, macOS, and Linux, as well as applications like Microsoft Office. * Diagnose network problems involving LAN, WAN, VPNs, firewalls, DNS, TCP/IP configurations, and network administration tools like Meraki. * Manage user accounts and permissions through Active Directory management and GPO (Group Policy Objects). * Support computer management tasks such as OS updates, hardware upgrades, and equipment troubleshooting using SCCM or similar tools. * Collaborate with IT infrastructure teams to resolve complex issues involving Windows Server environments and IT support systems. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)