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# Tier II Data Support Specialist

- **Company:** Vantage Point
- **Location:** Columbus, OH, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Software as a Service, Microsoft Office
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=96518b790ac6c739

## About the Role

The Tier II Data Support Specialist will be responsible for resolving more complex customer inquiries and issues that are escalated from Tier I support. This role requires strong technical skills, problem-solving abilities, and excellent communication skills. The ideal candidate will have a background in customer service, a positive attitude, and experience with SaaS solutions and technology., * 2+ years' experience in a customer-focused environment, preferably in a Tier II support role.

 * Proven expertise in customer service and technical support.

 * Experience using a Customer Relationship Management (CRM) system.

 * Strong proficiency with Microsoft Office.

 * Positive and enthusiastic attitude with an engaging businesslike approach.

 * Excellent oral and written communications skills.

 * Demonstrated ability to research and resolve customer inquiries.

 * Ability to interact effectively with internal and external partners.

 * Experience with SaaS solutions.

 * Background in technical sales engineering, implementation, or technical support.

## Description

* Handle escalated customer inquiries from Customer Care, providing timely and effective resolutions.

 * Collaborate with customers to ensure their success and satisfaction.

 * Communicate complex technical solutions clearly and professionally to customers.

 * Troubleshoot and resolve complex issues related to our SaaS solutions.

 * Utilize solid technical skills to assist in troubleshooting and resolving issues.

 * Apply a creative problem-solving approach to resolve customer inquiries.

 * Conduct research to find solutions and improve customer care processes.

 * Document solutions and create knowledge base articles for future reference.

 * Work closely with the Customer Care Team and Engineering Team to ensure seamless support.

 * Escalate issues to Engineering or relevant departments when necessary.

 * Provide feedback and suggestions to improve customer support processes.

 * Demonstrate excellent written and verbal communication skills.

 * Ensure clear and professional communication in all interactions.

 * Engage effectively with internal and external partners.


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