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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Analyst in Providence - **Company:** Energy Jobline - **Location:** Providence, RI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, System Configuration, Monitoring of Systems, Microsoft Office, Software Deployment, Transmission Control Protocol (TCP), Peripherals, Computer Equipment, Information Technology, User Administration - **Published:** July 22, 2026 - **Apply:** https://www.energyjobline.com/job/technical-services-analyst-providence-31214597 ## About the Role Are you a customer-focused IT professional who enjoys solving technical challenges and working directly with end users? We are seeking a motivated, energetic, and experienced Technical Services Analyst to provide on-site technical support at client locations. The ideal candidate is a self-starter with excellent communication skills, strong emotional intelligence, and a passion for delivering exceptional customer service. You'll work in a fast-paced healthcare and enterprise IT environment where professionalism, technical expertise, and a positive attitude are essential., Required * Excellent customer service, communication, and interpersonal skills. * Strong organizational, time management, and multitasking abilities. * Hands-on experience troubleshooting desktop hardware, peripherals, and endpoint devices. * Working knowledge of Windows operating systems and Microsoft Office applications. * Fundamental understanding of computer hardware, software, networking, and IT infrastructure. * Strong analytical and problem-solving skills with attention to detail. * Ability to work independently while managing multiple priorities in a fast-paced environment. * 3+ years of experience providing technical support in a business-to-business (B2B) or managed services environment. * Experience supporting printers, scanners, barcode devices, mobile devices, or other IT peripherals. * Basic understanding of Active Directory, TCP/IP networking, and software deployment. * Experience supporting healthcare or enterprise environments is a plus. * Industry certifications such as CompTIA ITF+, A+, Network+, Security+, or equivalent are . What We're Looking For The successful candidate is someone who: * Takes ownership of technical issues from start to finish. * Communicates effectively with both technical and non-technical users. * Maintains a professional and positive attitude under pressure. * Enjoys working in dynamic client environments. * Is committed to delivering exceptional service and building strong customer relationships. Transportation Requirement This position requires regular travel to client sites. * A reliable personal vehicle and valid driver's license are required. * A company vehicle is not provided. * Business mileage is reimbursed in accordance with the company's mileage reimbursement policy. ## Description * Install, configure, calibrate, and test IT equipment, peripherals, and endpoint devices. * Monitor system performance and proactively identify potential issues before they impact users. * Perform hardware diagnostics, troubleshooting, repairs, and basic software integration. * Support IT project deployments, including technical dress rehearsals, go-live activities, and post-deployment support. * Administer basic Windows operating system functions (Windows 10/11), including user account management, system configuration, and device setup. * Ensure all equipment is operating efficiently and in accordance with established standards. * Document technical issues, resolutions, and project activities as required. * Collaborate with internal teams and client stakeholders to resolve technical challenges quickly and professionally. * Deliver an outstanding customer experience by providing responsive, courteous, and effective technical support. ## Related Videos - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)