> Markdown version of [/jobs/ext/1377296-help-desktop-support-technician-iii](https://www.wearedevelopers.com/jobs/ext/1377296-help-desktop-support-technician-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desktop Support Technician III - **Company:** Cardone Enterprises Inc - **Location:** Aventura, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Bash Shell, VoIP, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Windows PowerShell, Phishing, Data Streaming, TCP/IP, Virtual Local Area Networks, VPN Clients, Wi-Fi Technology, Scripting, Microsoft InTune, Deployment Automation, Casper Suite, Gsuite, 3-tier Architectures, Hubspot, Zendesk - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9fd8e64f9cbfe855 ## About the Role * 3+ years in a Tier II/III help desk or desktop support role supporting 150+ users - you've earned the III. * Deep, proven troubleshooting skill on Windows 10/11 and macOS, plus mobile (iOS/Android). * Hands-on administration of Microsoft 365, Entra ID/Active Directory, and an MDM platform (Intune, Jamf, or similar). * Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, Wi-Fi troubleshooting, VPN clients. * Experience with a professional ticketing system Zendesk with Co-Polit and a track record of strong SLA performance. * Executive presence - calm under pressure, clear communicator, and comfortable supporting C-level leaders face-to-face. * Extreme ownership: you don't hand problems back; you hand back solutions. You document what you fix. * Ability to lift 40 lbs., crawl under desks, run cable, and be physically present and on time - this role is 100% on-site. What Sets You Apart (Preferred) * CompTIA A+/Network+/Security+, Google Workspace Enterprise, or JAMF certifications. * AV and live-production support experience - Zoom Rooms, streaming gear, studio environments. * Scripting for automation (PowerShell, Bash) and imaging/deployment tools (Autopilot, SCCM/MECM). * Experience supporting a sales organization with dialers, CRM HubSpot, and Zoom Workspace telephony platforms. ## Description As our Help Desk Technician III, you are the senior escalation point on the support team - the person who owns the problems nobody else could solve and closes them for good. You'll support a demanding, high-velocity environment: sales floors that can't afford downtime, studio and event production with zero tolerance for AV failure, and executives who expect things to work the first time. You'll also mentor junior technicians and work directly with the CIO on projects that improve how the whole company runs. What You'll Own * Serve as final Tier 3 escalation for complex hardware, software, network, and account issues across Windows and macOS environments - root cause, not workarounds. * Deliver white-glove support to executives and revenue-critical teams, including hands-on support for live broadcasts, studio production, and company events. * Administer day-to-day operations in Microsoft 365 / Entra ID and Google Enterprise Workspace): user lifecycle, group policy, MFA, conditional access, and endpoint management via MDM JAMF and 1Password Vaults and SaaS Manager. * Own the ticket queue's hardest 20%: triage, prioritize, document, and drive tickets to closure within SLA, keeping users informed the entire way. * Troubleshoot LAN/Wi-Fi/VPN issues, conference room AV, VoIP, and printing across the Aventura campus. * Build and maintain runbooks, knowledge-based articles, and imaging/deployment standards so fixes scale beyond you. * Mentor Tier 1/Tier 2 technicians - raise the whole team's game through shadowing, documentation, and honest feedback. * Manage asset inventory and hardware lifecycle: procurement support, imaging, deployment, and secure decommissioning. * Flag and escalate security events; support patching, endpoint protection, and phishing-response workflows in partnership with IT leadership. * Take on special projects from the CIO - migrations, rollouts, office buildouts, and event IT support. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)