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# IT Specialist

- **Company:** basys, LLC
- **Location:** Lenexa, KS, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Office, Information Technology, User Accounts
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=89e8422ae648d0d1

## About the Role

* This role is eligible for a hybrid schedule. Up to 1 day per week may be worked remotely in accordance with the telecommuting policy.
 * A commitment to:
 + Excellent communication and collaboration, both written and verbal
 + Excellent problem-solving skills and use of judgement
 + Accountability and Ownership for partner-related decisions and outcomes within assigned scope
 + Quality, Accuracy, and Attention to Detail
 + A desire for continuous Improvement and learning
 + Strong customer service and interpersonal skills for dealing with different types of customers and clients.
 + Exceptional analytical skills for analyzing client data.
 + Time management and multitasking skills in order to handle multiple tasks and clients at once.
 + Experience delivering client-focused solutions to customer needs.

Education & Experience

 * Bachelor's degree in Computer Science, Information Technology or other related fields is preferred
 * 1+ Years' Experience Supporting IT workstations, applications, and connectivity.
 * Strong Communication Skills Required
 * Proficiency in Microsoft Office Suite, CRM

## Description

The primary responsibility of this position is to play a key role in providing technical support for all areas of IT. You will deploy equipment, update systems, troubleshoot problems and provide hands-on support for IT issues within our organization.

Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections

Duties & Responsibilities

Essential Functions

 * Resolve IT Support issues for both on-site and remote workers in a timely and professional manner.
 * Monitor and handle incoming tickets and reassign as needed.
 * Installs and configures laptops, mobile devices, and peripheral equipment per company standard configuration.
 * Become a Subject Matter Expert on platform(s) that we utilize.
 * Assist in managing user accounts and security access levels in all systems.
 * Participate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues.

Additional Functions

 * Suggest, maintain, improve, and implement new programs and processes.
 * Meet with internal teams to determine needed resources and requirements.
 * Prepares project status reports by collecting, analyzing and summarizing information.
 * Assist in analyzing issue trends and provide recommendations to improve operational efficiencies.
 * Provide desk and mobile phone support issues.
 * Some storage, operations and administration tasks as assigned.
 * Appropriate use of CRM system to track, document and report work tasks and status.
 * Perform required documentation tasks as required by Technology P&P's.
 * To remain innovative and efficient, the use of AI is typical and expected within this role and at Basys.
 * Complete other assigned duties as needed.


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