> Markdown version of [/jobs/ext/1377346-help-desk-support-technician](https://www.wearedevelopers.com/jobs/ext/1377346-help-desk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Support Technician

- **Company:** RIGIDNET LLC
- **Location:** Fort Worth, TX, United States
- **Salary:** $37,440.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Customer Data Management, Topdesk, Computer Equipment
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=166f0cfa99e2e254

## About the Role

* Proven working experience in providing help desk support
 * Microsoft 365, active directory, networking, PC hardware
 * Working knowledge of help desk software and remote control
 * Strong client-facing and communication skills
 * Advanced troubleshooting and multi-tasking skills
 * Customer service orientation
 * MSP experience is a big plus.

## Description

* Provide first level contact and convey resolutions to customer issues
 * Properly escalate unresolved queries to the next level of support
 * Track, route and redirect problems to correct resources
 * Update customer data and produce activity reports
 * Walk customers through problem solving process
 * Follow up with customers, provide feedback and see problems through to resolution
 * Utilize excellent customer service skills and exceed customers' expectations
 * Ensure proper recording, documentation and closure
 * Recommended procedure modifications or improvements
 * Preserve and grow your knowledge of help desk procedures, products and services
 * Travel to client sites as required


## Related Videos

- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)