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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Baxter - **Location:** Raleigh, NC, United States (Remote available) - **Salary:** $64,000.0 - $88,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Microsoft Windows, Wireless LAN, AutoCAD, Active Directory, Microsoft Azure, Health Informatics, Cisco PIX, Virtual Private Networks (VPN), Microsoft Office, Microsoft Visio, Windows Servers, Citrix Systems, Windows PowerShell, Remote Desktop Services, Network Routers, Internet Protocol Telephony, Load Balancing, Firewalls (Computer Science), Build Management, Information Technology, Firepower, Network Server, Cisco - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4d36d654e100faf2 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * 1+ years of technical troubleshooting experience in a remote environment * Associate's degree or equivalent experience in IT, computer science, or a related technical field (preferred) * Relevant certifications preferred (A+, Network+, MCP, MCSA, CCNA, Azure, etc.) * Strong computer skills, including experience with remote tools, Microsoft Office, AutoCAD, and Visio * Knowledge of server management, wiring/cabling, MS Remote Desktop, PowerShell/JavaScript, IT maintenance, system builds, Citrix, and Windows Server (2012/2016) * Experience installing, maintaining, and repairing IT equipment (routers, switches, firewalls, phones, printers, CCTV, alarm systems, servers, WLAN, and workstations) * Familiarity with Cisco security solutions (Firepower NGFW, AnyConnect VPN, AMP, Meraki APs/switches, and Cisco BE6000 VoIP systems) and Barracuda solutions (load balancers, backup, spam, and firewall) * Hands-on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments (preferred) ## Description Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications. Solve our customer and patient issues through remote troubleshooting capabilities. Drive quality by capturing issues and resolution. Be an active member of a highly effective team focused on leveraging institutional frameworks to ensure consistent support for current and future business needs. Understand and embrace Care Communications and Baxter strategy to drive long-term business impact. What you'll be doing: * Provide remote troubleshooting to solve our customer and patient issues. * Deliver remote troubleshooting to resolve customer and patient issues efficiently. * Remain calm and effective in high-pressure situations. * Provide excellent customer experience through timely resolution, clear communication, and knowledge sharing. * Meet individual and team KPIs while maintaining high service quality. * Ensure accurate case documentation for compliance and continuous improvement. * Collaborate and escalate issues appropriately with internal teams and leadership. * Build strong relationships with customers and cross-functional teams. * Follow processes, support team initiatives, and contribute to continuous improvement and a "One Team" culture. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)