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# IT Service Desk Team Leader

- **Company:** Circle Recruitment
- **Location:** Reading, UK
- **Experience:** Expert
- **Salary:** £40,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology Operations, Gsuite
- **Published:** July 22, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5809726903

## About the Role

Do you have a sharp eye for detail and a genuine passion for keeping IT operations running smoothly? Fancy joining a fresh, fast-growing MSP where you'll actually get to shape how things are done?, * Solid experience in an IT support role, ideally with some exposure to leading or coordinating others.

 * A genuine "can do" attitude and a real interest in problem-solving.
 * Excellent attention to detail - the sort of person who notices when something's not quite right, operationally or technically.
 * Experience with Google Workspace and Microsoft 365 platforms.
 * Familiarity with PSA/ITSM platforms
 * Strong communication skills, with the patience and courtesy to match.
 * A full driving licence and access to a vehicle.

## Description

This Reading-based Managed Service Provider is looking for a IT Helpdesk Team Leader to take ownership of their busy helpdesk. You'll work alongside a close-knit team of 7+ technicians, supporting a client base split evenly between business and education customers. The role is based at their office with occasional travel to client sites across Berkshire and the surrounding areas, so a driving licence and your own vehicle are a must.

What you'll be doing:

Take the lead on service desk performance, making sure nothing falls through the cracks and customers consistently receive a great experience.

 * Overseeing day-to-day ticket flow, prioritisation, and response quality across the team.
 * Spotting operational gaps before they become problems - this role needs someone who genuinely can't switch off from making things run better.
 * Acting as a point of escalation for trickier issues and supporting technicians when they need it.
 * Helping to shape processes and documentation as the team and client base continue to grow.
 * Working hands-on across a broad mix of systems and technologies rather than staying in one lane.
 * Building strong relationships with both business and education clients, understanding their environments and needs.


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