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# IT Support Analyst

- **Company:** The Construction
- **Location:** Dothan, AL, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Issue Tracking Systems, Microsoft Operating Systems, Network Architecture, Computer Network Technologies, User Administration, User Accounts
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8060f127a940e3a8

## About the Role

* Strong technical aptitude with excellent analytical and problem-solving skills.
 * Demonstrated understanding of Microsoft operating systems in both server and workstation environments.
 * Working knowledge of Microsoft Office Suite.
 * Foundational understanding of network infrastructure and core networking concepts.
 * Strong interpersonal and communication skills with a customer-focused approach., * Associate degree in a computer-related field or equivalent certification.
 * Relevant education, experience, and professional training may be considered in lieu of formal certifications.
 * Ability to travel to other supported or non-supported sites as needed.
 * Participation in an on-call rotation is possible; additional compensation provided.

## Description

* Serve as the primary point of contact for end-user IT support and troubleshooting.
 * Accurately document reported issues, troubleshooting steps, and resolutions within the ticketing system.
 * Monitor and respond to support requests submitted through the ticketing system and email.
 * Maintain accurate records of computer and hardware inventory.
 * Configure, deploy, and support desktop and laptop systems for new and existing employees.
 * Configure, deploy, and provide ongoing support for mobile devices.
 * Create, manage, and maintain Active Directory user accounts and access permissions.
 * Support employee onboarding and offboarding processes, including account provisioning and deprovisioning.
 * Enforce company IT security standards and acceptable use policies.
 * Monitor and audit workstations to ensure operating systems, antivirus software, and other applications remain current and compliant.


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