> Markdown version of [/jobs/ext/1380044-analyst-on-the-it-c-enterprise-service-desk](https://www.wearedevelopers.com/jobs/ext/1380044-analyst-on-the-it-c-enterprise-service-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst on the IT&C Enterprise Service Desk - **Company:** Nabout Leidos - **Location:** Denver, CO, United States - **Experience:** Expert - **Salary:** $65,650.0 - $118,675.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Audit Trail, Collaborative Software, Cyber Security, Computer Networks, Excel Pivot Tables, Knowledge Management, Network Troubleshooting, Mailing List, System Center Configuration Manager, Network Connections, Windows PowerShell, Microsoft SharePoint, SQL Databases, Information Technology, Patch Management - **Published:** July 22, 2026 - **Apply:** https://jobs.military.com/career/287258/piv-mfa-coordinator-colorado-co-centennial ## About the Role n, * Bachelor's degree in technology or a cybersecurity-related field.\n * Minimum four (4) years of experience in working in IT Service delivery as a Tier Analyst.\n * Industry experience working in a cross-functional matrixed team environment.\n * Excellent time management and work prioritization skills\n * Service-based mindset.\n * Strong organizational and verbal/written communication skills required.\n * Familiarity with SQL-based management tools.\n * Experience generating presentation-quality reports.\n * Strong communication skills to coordinate with various USAP sites and participants.\n * Service Management with an ITSM (Information Technology Service Management) tool.\n * Knowledge Management documentation.\n * Experienced with Excel Pivot tables and Query reporting.\n * Industry experience working in a cross-functional matrixed team environment.\n, * At least two years of experience with Windows 10/11 support and Microsoft 365.\n * Basic PowerShell.\n * Knowledge of FISMA, the NIST Cybersecurity framework and federal cybersecurity requirements.\n * Knowledge of how federal cybersecurity audits are conducted.\n * Four years of technical support experience with computer systems and networks for a government network.\n * Knowledge Management documentation.\n * SharePoint List management experience.\n ## Description * Ensure all IT&C services are delivered according to the established SLA.\n * Collaborate with IT&C/ASC partners and other USAP stations to help meet seasonal objectives.\n * Organize and update documents pertaining to ASC contractual support for fiscal year contract deliverables.\n * Respond to work orders to resolve IT&C service issues and events: Create, monitor, and document work order resolutions for internal customers, NSF, and other government agencies.\n * Provide technical support using collaboration tools in the areas of password resets, email, directories, standard MS Windows desktop applications, smartphones, and network connectivity.\n * Provide personal computer support, problem analysis, and hardware/software installation and configuration.\n * Interact daily with customers to ensure productivity and provide individual feedback.\n * Maintain an audit trail and statistical records according to the USAP SOPs.\n * Conduct higher levels of troubleshooting for computer and network issues and coordinate with other departments to facilitate actions.\n * MECM patch management support for weekly CISA updates.\n * HP Hardware laptop support for lifecycle replacement, organizing and coordinating replacement schedules.\n ## Related Videos - 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