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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Network Engineer (Cisco Network Operations) - **Company:** HTC Global Services, Inc. - **Location:** Dearborn, MI, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Application Programming Interfaces (APIs), Lisp (Programming Language), Border Gateway Protocol, Cisco Routers, Configuration Management, CompTIA Security+, Data Systems, EtherChannel, Trunking, Issue Tracking Systems, Network Layer, Network Architecture, Routing, Network Service, Open Shortest Path First (OSPF), SAP Sales and Distribution, Systems Integration, Virtual Local Area Networks, Wireless Access Point, Scripting, Computer Networking Systems, Computer Network Operations, Computer Network Technologies, IT Architecture, Information Technology, SDN Network, Api Design, Cisco - **Published:** July 22, 2026 - **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/396562500 ## About the Role * Bachelor's degree. * 5+ years of experience in change and incident management within a Network Operations Center (NOC) environment. * Strong experience with Cisco networking technologies. * Deep understanding of infrastructure architecture, including networking, storage, hosting, and Cisco routing, switching, and voice/data systems. * Proven experience in global IT delivery, project management, and team leadership. * Excellent analytical and problem-solving skills. * Strong multitasking abilities. * Excellent written and verbal communication skills with the ability to communicate across all levels of an organization. Preferred Qualifications * Experience developing and managing APIs. * Bachelor's degree in Information Technology or a related field. * Cisco Certified Network Associate (CCNA). * Cisco Certified Network Professional (CCNP). * CompTIA Security+ (or equivalent). * ITIL certification (or equivalent). What Makes HTC A Great Place To Build Your Future ## Description * Provide Level 3 incident, change, and configuration management to restore services and maintain network performance. * Provide escalation support for network infrastructure across enterprise environments. * Collaborate with engineering, planning, manufacturing IT, and site IT teams on network upgrades and integrations. * Install, configure, upgrade, and troubleshoot Cisco routers, switches, ROMMON, DNA Center, wireless controllers, and access points. * Configure and support routing protocols including BGP, OSPF, ISIS, OMP, and LISP. * Manage Layer 2 and Layer 3 networking technologies, including VLANs, EtherChannel, and trunking. * Support Software-Defined Networking technologies including ACI, SD-Access, and SD-WAN. * Automate manual operational tasks using scripting. * Assist with API development and tool integrations to support network infrastructure. * Perform advanced diagnostics using packet captures and system logs. * Document work within the ticketing system and communicate status updates to customers. * Coordinate with vendor partners to support operational activities. * Track and maintain Network Operations Center (NOC) metrics and KPIs. * Create and maintain technical documentation and knowledge articles. * Provide guidance and support to Level 1 and Level 2 support teams. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)